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Method and apparatus for load-balancing of call processing between multiple call-destination sites and routing of calls by way of call-destination site control

  • US 6,373,937 B1
  • Filed: 09/13/2000
  • Issued: 04/16/2002
  • Est. Priority Date: 12/18/1998
  • Status: Expired due to Term
First Claim
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1. An Internet Protocol Network Telephony (IPNT) call routing system, comprising:

  • an Internet Protocol (IP) gateway for receiving incoming IP calls;

    a first processor connected to the (IP) gateway; and

    a plurality of destination sites each having an IP network connection to the IP gateway, each destination site including a destination processor having an Internet connection to the first processor;

    wherein the first processor connected to the IP gateway maintains a list of incoming IPNT calls received at the IP gateway as a virtual queue and publishes the list to the destination processors, individual ones of the destination processors at the destination sites monitor local agent status and skill sets, and request routing of IPNT calls from the published lists as agents become available to handle new calls, and the first processor in response to requests from the destination processors controls the IP gateway to route IPNT calls to the requesting destination sites.

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