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System and method for distributing data collected from call center services

  • US 6,377,567 B1
  • Filed: 07/16/1997
  • Issued: 04/23/2002
  • Est. Priority Date: 07/16/1997
  • Status: Expired due to Term
First Claim
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1. In a telecommunications system having a computer system and multiple call centers with multiple agent consoles stationed at said multiple call centers for handling calls with callers on behalf of customers, a method comprising the computer-implemented steps of:

  • collecting data at said multiple agent consoles from calls handled on behalf of a selected customer at each of said multiple call centers;

    gathering said data from said multiple call centers and consolidating the gathered data in a report; and

    making the report available for retrieval by the selected customer following call completion via at least one of a communications network and an electronic bulletin board service.

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