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Method and apparatus for performing call matching for internet telephones in legacy call centers

  • US 6,377,568 B1
  • Filed: 11/19/1997
  • Issued: 04/23/2002
  • Est. Priority Date: 11/20/1996
  • Status: Expired due to Term
First Claim
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1. In a gateway apparatus operatively coupling a packet-switched data network to a circuit-switched communication network, the gateway apparatus having a number of communication ports and accessible over a packet-switched network via a network protocol address, a method comprising:

  • A. receiving a first packet-switched call from a calling process;

    B. assigning the first packet-switched call to one of the gateway ports;

    C. establishing a communication connection to call center terminating apparatus over the circuit-switched network;

    D. providing the call center with audio information identifying the first packet-switched call; and

    E. in response to a second packet-switched call from the call center terminating apparatus, establishing a dual communication path over circuit-switched network and the packet-switched network to the call process.

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