Method and system for selective incentive point-of-sale marketing in response to customer shopping histories

• US 6,377,935 B1
• Filed: 03/12/1997
• Issued: 04/23/2002
• Est. Priority Date: 05/01/1989
• Status: Expired due to Term

• Current Assignee: Catalina Marketing Corporation
• Original Assignee: Catalina Marketing International Incorporated (Catalina Marketing Corporation)
• Inventors: Deaton, David W., Gabriel, Rodney G.
• Primary Examiner(s): Stamber, Eric W.
• Assistant Examiner(s): Champagne, Donald L.
• Application Number:
  US08/815,756
• Time in Patent Office: 1,868 Days
• Field of Search: 705/14
• US Class Current: 705/14.41
• CPC Class Codes: G06Q 20/387 Payment using discounts or coupons relating to marketing G06Q30/02
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0238 at point-of-sale [POS]
• CPC Class Codes: G06Q 30/0242 Determining effectiveness of advertisements
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0268 at point-of-sale [POS]
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G07F 17/42 for ticket printing or like apparatus , e.g. apparatus for dispensing of printed paper tickets or payment cards
• CPC Class Codes: G07G 1/00 Cash registers alarm indicators G07G3/00
• CPC Class Codes: G07G 1/0036 Checkout procedures
• CPC Class Codes: G07G 1/12 electronically operated digital data processing aspects G06Q20/00
• CPC Class Codes: G07G 1/145 PLU-management

Abstract

A system and method is disclosed for customer promotion. A terminal enters a customer'"'"'s identification code, along with customer transaction data, at the point-of-sale. A memory stores a database of previously entered customer identification codes and transactions data. Circuitry is provided for generating a signal representative of a customer'"'"'s shopping history, wherein incentive coupons may be issued to customers in dependence upon the signal.

Claims

1. A method of performing customer promotion at a store with a computer having a processor and a memory, the method comprising the steps of:

storing in the memory data representative of a plurality of customer'"'"'s prior purchases of a plurality of different products at a store in association with a customer'"'"'s unique identification;

determining with the processor from said stored data information regarding a product frequently previously purchased on a plurality of separate shopping visits by an individual customer relative to said plurality of different products previously purchased in previous visits to the store by said individual customer; and

in response to said information, issuing a promotion to said customer at the point-of-sale in an effort to incent said customer to return to the store, said promotion providing incentives including a promotion on said product frequently previously purchased on a plurality of separate shopping visits by said customer relative to said plurality of different products purchased by said individual customer, such that promotions on specific products consistently preferred by said individual customer are issued to said individual customer.

2. The method of claim 1 wherein said promotion seeks to induce said customer to return to the store at a future time.

3. The method of claim 1 wherein said promotion seeks to induce said customer to buy said product previously purchased by said customer.

4. The method of claim 1 wherein said promotion seeks to induce said customer to increase future purchase values over an amount previously paid by said customer.

5. The method of claim 1 and further comprising:

detecting financial data regarding a customer'"'"'s shopping history; and

storing said financial data in association with said customer'"'"'s unique identification.

6. The method of claim 5 and further comprising:

issuing said promotion to those customers whose prior shopping history meets shopping requirements.

7. The method of claim 6 wherein said customer'"'"'s number of said plurality of separate shopping visits equals said customer'"'"'s number of shopping transactions at the store during a time period.

8. The method of claim 1 and further comprising:

monitoring whether or not said promotion has been effective; and

subsequently issuing an additional promotion depending upon the results of said monitoring.

9. The method of claim 8 wherein said promotion is monitored by scanning identification numbers on said promotion when it is redeemed.

10. The method of claim 8 wherein said additional promotion is issued in dependence upon the results of said monitoring and is increased in value over said prior promotion.

11. A system of customer promotion at a store comprising:

a memory for storing data representative of a customer'"'"'s prior purchases of a plurality of different products at the store in association with a customer'"'"'s unique identification;

circuitry responsive to said data stored in said memory for generating indications of a product frequently previously purchased on a plurality of separate shopping visits relative to the plurality of different products previously purchased by an individual customer in previous visits to the store; and

apparatus for issuing a promotion at the point-of-sale to said individual customer in response to said indications, in an effort to incent said individual customer to return to the store with a sales promotion on a specific product relatively favored by said individual customer, said promotion providing incentives for said product frequently previously purchased on a plurality of separate shopping visits by said individual customer relative to other products previously purchased by said individual customer.

12. The system of claim 11 wherein said apparatus issues said promotion to those customers whose prior shopping history meets shopping requirements.

13. The system of claim 11 wherein said customer'"'"'s unique identification comprises the customer'"'"'s credit card number.

14. The system of claim 11 wherein said customer'"'"'s unique identification comprises the customer'"'"'s checking account number.

15. The system of claim 11 wherein said customer'"'"'s unique identification comprises the customer'"'"'s debit card number.

16. The system of claim 11 wherein said customer'"'"'s unique identification comprises a merchant issued unique customer identification code.

17. The system of claim 11 wherein said customer'"'"'s number of plurality of separate shopping visits equals the number of said customer'"'"'s shopping transactions at the store during a selected time period.