Call programming apparatus and method

• US 6,381,323 B1
• Filed: 02/16/1999
• Issued: 04/30/2002
• Est. Priority Date: 02/16/1999
• Status: Expired due to Term

• Current Assignee: SBC Properties, L.P. (AT&T, Inc.)
• Original Assignee: Ameritech Corp. (AT&T, Inc.)
• Inventors: Ekstrom, Gayle Roberta, Marcus, Gisele Arlette, Schwab, Eileen Cecilia, Ossello, Edward Alan
• Primary Examiner(s): Hong, Harry S.
• Application Number:
  US09/250,686
• Time in Patent Office: 1,169 Days
• Field of Search: 379/201, 379/207, 379/210, 379/211, 379/216, 379/219, 379/220, 379/229, 379/230, 379/913, 379/201.01, 379/201.02, 379/207.02, 379/211.01, 379/211.02, 379/211.03, 379/211.04, 379/216.01, 379/220.01, 455/461
• US Class Current: 379/211.02
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2207/20 hybrid systems
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/53308 Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: Y10S 379/913 Person locator or person-specific

Abstract

A method of routing incoming telephone calls and programming routing options and apparatus that allows incoming calls to be routed according to various criteria programmed by a subscriber.

Claims

1. A method of routing incoming telephone calls, the method comprising:

(a) coupling an incoming call directed to a subscriber to a platform;

(b) determining if a sequential search feature is active;

(c) in response to step (b), if the sequential search feature is active, directing the incoming call to a first number on the subscriber'"'"'s sequential list stored on the platform and, if there is no answer at the first number, directing the incoming call to a second number of the subscriber'"'"'s sequential list;

(d) in response to step (b), if it is determined that the sequential search feature is not active, determining if a simultaneous search feature is active;

(e) in response to step (d), if it is determined that the simultaneous search feature is active, directing the incoming call to all numbers on the subscriber'"'"'s simultaneous list stored on the platform;

(f) determining if a programmed schedule feature is active;

(g) in response to step (f), if the programmed schedule feature is active, directing an incoming call according to a programmed schedule; and

(h) in response to step (c) determining whether the subscriber wants to answer the incoming call.

2. A method according to claim 1 further comprising the step of in response to step (h) if it is determined that the subscriber wants to answer the incoming call, coupling the incoming call to the subscriber.

3. A method according to claim 1 further comprising the step (i) of in response to step (h) if it is determined that the subscriber does not want to answer the incoming call, forwarding the incoming call to a default destination associated with the subscriber.

4. A method according to claim 1 comprising the steps of:

(a) determining if the subscriber has selected one number to which all incoming calls should be directed; and

(b) in response to step (h), if the subscriber has selected one number, directing all incoming calls to that number.

5. A method according to claim 1 wherein three numbers may be sequentially tried in step (c).

6. A method for routing incoming telephone calls, the method comprising the steps of:

(a) coupling a call directed to a first telephone station to a service node, said call being initiated by a caller at a second telephone station;

(b) retrieving a subscriber'"'"'s profile associated with the first telephone station at the service node in response to step (a) wherein the subscriber'"'"'s profile indicates which routing options have been selected by the subscriber;

(c) routing the call of step (a) in accordance with the subscriber'"'"'s profile by;

(i) determining if a sequential search feature is active;

(ii) in response to step (i), if the sequential search feature is active, directing the incoming call to a first number on the subscriber'"'"'s sequential list, and if there is no answer at the first number, directing the incoming call to a second number on the subscriber'"'"'s sequential list;

(iii) in response to step (i), if it is determined that the sequential search feature is not active, determining if a simultaneous search feature is active;

(iv) in response to step (iii), if it is determined that the simultaneous search feature is active, directing the incoming call to all numbers on the subscriber'"'"'s simultaneous list;

(v) determining if a programmed schedule feature is active;

(vi) in response to step (v), if the programmed schedule feature is active, directing an incoming call according to a programmed schedule; and

allowing the called party after one of step (ii) and step (iv) at an option of selecting from the group consisting of answering the call or forwarding the call to a default destination.

7. A method according to claim 6 wherein the default destination is voice mail.

8. A method according to claim 6 further comprising the steps of:

(a) determining if the subscriber has selected one number to which all incoming calls should be directed; and

(b) if the subscriber has selected one number, directing all incoming calls to that number.

9. A method according to claim 8 wherein three numbers may be sequentially tried in step (ii).

10. A method of programming call routing options, the method comprising the steps of

(a) coupling an incoming call from a subscriber to a service node;

(b) generating a series of queries to the subscriber in response to the incoming call of step (a) wherein the series of queries includes;

(i) whether a sequential search list should be created and, if so, what telephone numbers should be included on the sequential search list;

(ii) whether a simultaneous search list should be created and, if so, what telephone numbers should be included on the simultaneous search list;

(iii) whether a programmed schedule list should be created and, if so, what telephone numbers should incoming calls be directed based upon the day of the week and time the incoming call is received; and

(c) generating a subscriber profile in response to the subscriber'"'"'s responses to the series of queries generated in step (b).

11. A method according to claim 10 further comprising the storing of the subscriber profile generated in step (c) in a memory.

12. A call routing apparatus for routing incoming telephone calls, the apparatus comprising:

a platform for receiving an incoming telephone call from a calling party;

a processor located on the platform programmed to route incoming telephone calls according to the following steps;

(a) determining if a sequential search feature is active;

(b) in response to step (a), if the sequential search feature is active, directing the incoming call to a first number on the subscriber'"'"'s sequential list and, if there is no answer at the first number, directing the incoming call to a second number on the subscriber'"'"'s sequential list;

(c) in response to step (a), if it is determined that the sequential search feature is not active, determining if a simultaneous search feature is active;

(d) in response to step (c), if it is determined that the simultaneous search feature is active, directing the incoming call to all numbers on the subscriber'"'"'s simultaneous list;

(e) determining if the subscriber has selected a programmed schedule feature;

(f) in response to step (e), if the programmed schedule feature is active, directing an incoming call according to the programmed schedule; and

(g) in response to step (b) giving the subscriber an option to answer the incoming call or refuse the incoming call.

13. An apparatus for programming call routing options, the apparatus comprising:

a platform for receiving an incoming call from a subscriber

a processor located on the platform programmed to generate the following queries;

(i) whether a sequential search list should be created and, if so, what telephone numbers should be included on the sequential search list;

(ii) whether a simultaneous search list should be created, and if so, what telephone numbers should be included on the simultaneous search list;

(iii) whether a programmed schedule list should be created and, if so, what telephone numbers should incoming calls be directed based upon the day of the week and time the incoming call is received; and

generating a subscriber profile in response to the subscriber'"'"'s responses to the series of queries generated in steps (i-iii);

a database storing a subscriber profile generated in response to the. subscriber'"'"'s responses to the set of inquiries.

14. A method of routing incoming telephone calls, the method comprising the steps of:

(a) coupling an incoming call to a subscriber to a platform;

(b) determining if an override number feature is active and, if so, directing the incoming call to the override number;

(c) in response to step (b), if the override number feature is not active, determining a time period of when the incoming call was received by the platform;

(d) determining whether one number programming, sequential programming or simultaneous programming are active; and

(e) in response to step (d), directing the incoming call according to the programming that is active.

15. A call routing apparatus for routing incoming telephone calls, the apparatus comprising:

a memory for storing a profile for each subscriber wherein each profile indicates the routing options selected by the subscriber associated with the profile;

a platform for receiving an incoming telephone call from a calling party;

a processor located on the platform programmed to route incoming telephone calls according to the following steps;

(a) determining if a schedule override feature is active;

(b) retrieving schedule for current time;

(c) determining whether one number forwarding feature is active;

(d) determining if a sequential search feature is active;

(e) If the response to steps (a), (c) and (d) is negative, activating;

(f) routing the incoming call according to what feature is active;

(g) if the incoming call is answered, determining whether the subscriber wants to accept the call; and

(h) in response to step (f), disposing of the incoming call accordingly.