Systems and methods for identifying a service provider from a wireless communicator based on categories of service providers that are called

• US 6,389,278 B1
• Filed: 05/17/1999
• Issued: 05/14/2002
• Est. Priority Date: 05/17/1999
• Status: Expired due to Fees

• Current Assignee: Ericsson, Inc. (Telefonaktiebolaget LM Ericsson)
• Original Assignee: Ericsson, Inc. (Telefonaktiebolaget LM Ericsson)
• Inventors: Singh, Mona
• Primary Examiner(s): Hunter, Daniel
• Assistant Examiner(s): Woldetatios, Yemane
• Application Number:
  US09/313,298
• Time in Patent Office: 1,093 Days
• Field of Search: 455/414, 455/415, 455/417, 455/422, 455/423, 455/424, 455/445, 455/575, 455/425, 455/456, 455/556, 455/557, 455/566, 379/207.12
• US Class Current: 455/414.3
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 1/2749 Automatic dialling or redialling systems, e.g. on off-hook or redial on busy
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 7/1235 where one of the core networks is a wireless network

Abstract

A service provider such as a physician or an automobile mechanic is identified from a wireless communicator based on categories of service providers such as physicians or automobile mechanics. In particular, a radiotelephone call is initiated from the wireless communicator to a first telephone number that corresponds to a first service provider of a first category, for example a first physician. The wireless receiver then detects that the radiotelephone call is not successfully completed, for example by detecting that a busy signal is obtained from the first telephone number, by detecting that a radiotelephone call to the first telephone number is repeatedly initiated during a predetermined time and/or by detecting that radiotelephone calls to multiple telephone numbers corresponding to service providers of the first category are initiated during a predetermined time. If the radiotelephone call is not successfully completed, a listing is obtained at the wireless communicator of at least a second telephone number that corresponds to at least a second service provider of the first category. At least part of the listing is displayed on the wireless communicator, so that a radiotelephone call may be initiated from the wireless communicator in response to selection of the second service provider of the first category. Thus, in the example where the service provider is a physician, if a radiotelephone call to a first physician is initiated and is not successfully completed, a listing of physicians may be displayed on the wireless communicator display so that other physicians may be called.

Claims

1. A method of identifying a service provider from a wireless communicator, comprising the steps of:

initiating a radiotelephone call from the wireless communicator to a first telephone number that corresponds to a first service provider of a first category;

detecting that the radiotelephone call is not successfully completed;

obtaining at the wireless communicator, a listing of at least a second telephone number that corresponds to at least a second service provider of the first category in response to the step of detecting that the radiotelephone call is not successfully completed; and

displaying at least part of the listing on the wireless communicator.

2. A method according to claim 1 wherein the initiating step comprises the steps of:

displaying a prestored listing of service providers on the wireless communicator, including the first service provider of the first category; and

initiating a radiotelephone call from the wireless communicator in response to selection of the first service provider of the first category.

3. A method according to claim 1 wherein the detecting step comprises at least one of the following steps:

detecting that a busy signal is obtained from the first telephone number;

detecting that a radiotelephone call to the first telephone number is repeatedly initiated during a predetermined time; and

detecting that radiotelephone calls to a plurality of telephone numbers corresponding to service providers of the first category, including the first telephone number, are initiated during a predetermined time.

4. A method according to claim 1 where in the step of obtaining comprises the steps of:

identifying a geographic location of the wireless communicator; and

wirelessly obtaining a listing of at least a second telephone number that corresponds to at least a second service provider of the first category in the geographic location.

5. A method according to claim 4 wherein the step of wirelessly obtaining comprises the step of wirelessly obtaining a Yellow Pages directory listing from the Internet, the Yellow Pages directory listing including the listing of at least a second telephone number that corresponds to at least a second service provider of the first category in the geographic location.

6. A method according to claim 4 wherein the step of identifying a geographic location comprises the step of identifying a geographic location of the wireless communicator using a Global Positioning System (GPS) receiver at the wireless communicator.

7. A method according to claim 4 wherein the step of wirelessly obtaining a listing comprises the steps of:

wirelessly obtaining a default display for telephone number listings;

displaying the default display on the wireless communicator; and

wirelessly obtaining the listing of at least a second telephone number.

8. A method according to claim 7:

wherein the step of wirelessly obtaining the default display is preceded by the step of;

determining whether the default display can be obtained within a predetermined time;

wherein the step of wirelessly obtaining a default display comprises the step of wirelessly obtaining a default display if the default display can be obtained within the predetermined time; and

wherein the step of displaying the default display comprises the step of displaying the default display if the default display can be obtained within the predetermined time.

9. A method according to claim 1 wherein the step of displaying is followed by the step of:

initiating a radiotelephone call to a telephone number in the at least part of the listing that is displayed on the wireless communicator, in response to selection of the telephone number.

10. A method of displaying information on a display of a wireless communicator, comprising the steps of:

wirelessly obtaining a default display for the wireless communicator if the default display can be wirelessly obtained within a predetermined time;

displaying the default display on the display of the wireless communicator if the default display was obtained within the predetermined time;

wirelessly obtaining the information; and

displaying the information on the display of the wireless communicator.

11. A method according to claim 10 wherein the step of wirelessly obtaining a default display comprises the steps of:

wirelessly obtaining a web site home page for the wireless communicator from the Internet if the web site home page can be wirelessly obtained from the Internet within a predetermined time.

12. A method according to claim 11 wherein the information is at least one Yellow Pages listing and wherein the default display is a Yellow Pages web site home page.

13. A system for identifying a service provider from a wireless communicator, the system comprising:

means for initiating a radiotelephone call from the wireless communicator to a first telephone number that corresponds to a first service provider of a first category;

means for detecting that the radiotelephone call is not successfully completed;

means for obtaining at the wireless communicator, a listing of at least a second telephone number that corresponds to at least a second service provider of the first category in response to the means for detecting that the radiotelephone call is not successfully completed; and

means for displaying at least part of the listing on the wireless communicator.

14. A system according to claim 13 wherein the means for initiating comprises:

means for displaying a prestored listing of service providers on the wireless communicator, including the first service provider of the first category; and

means for initiating a radiotelephone call from the wireless communicator in response to selection of the first service provider of the first category.

15. A system according to claim 13 wherein the means for detecting comprises at least one of the following:

means for detecting that a busy signal is obtained from the first telephone number;

means for detecting that a radiotelephone call to the first telephone number is repeatedly initiated during a predetermined time; and

means for detecting that radiotelephone calls to a plurality of telephone numbers corresponding to service providers of the first category, including the first telephone number, are initiated during a predetermined time.

16. A system according to claim 13 wherein the means for obtaining comprises:

means for identifying a geographic location of the wireless communicator; and

means for wirelessly obtaining a listing of at least a second telephone number that corresponds to at least a second service provider of the first category in the geographic location.

17. A system according to claim 16 wherein the means for wirelessly obtaining comprises means for wirelessly obtaining a Yellow Pages directory listing from the Internet, the Yellow Pages directory listing including the listing of at least a second telephone number that corresponds to at least a second service provider of the first category in the geographic location.

18. A system according to claim 16 wherein the means for identifying a geographic location comprises a Global Positioning System (GPS) receiver.

19. A system according to claim 16 wherein the means for wirelessly obtaining a listing comprises:

means for wirelessly obtaining a default display of telephone number listings;

means for displaying the default display on the wireless communicator; and

means for wirelessly obtaining the listing of at least a second telephone number.

20. A system according to claim 19 further comprising:

means for determining whether the default display can be obtained within a predetermined time; and

means for bypassing the means for wirelessly obtaining a default display and the means for displaying the default display if the default display cannot be obtained within the predetermined time.

21. A system according to claim 13 further comprising:

means for initiating a radiotelephone call to a telephone number in the at least part of the listing that is displayed on the wireless communicator, in response to selection of the telephone number.

22. A system for displaying information on a display of a wireless communicator, comprising:

means for wirelessly obtaining a default display for the wireless communicator if the default display can be wirelessly obtained within a predetermined time;

means for displaying the default display on the display of the wireless communicator if the default display was obtained within the predetermined time;

means for wirelessly obtaining the information; and

means for displaying the information on the display of the wireless communicator.

23. A system according to claim 22 wherein the means for wirelessly obtaining a default display comprises:

means for wirelessly obtaining a web site home page for the wireless communicator from the Internet if the web site home page can be wirelessly obtained from the Internet within a predetermined time.

24. A system according to claim 22 wherein the information is at least one Yellow Pages listing and wherein the default display is a Yellow Pages web site home page.

25. A wireless communicator comprising:

a radiotelephone transceiver;

a display;

a user input device; and

a controller that initiates a radiotelephone call from the radiotelephone transceiver to a first telephone number that corresponds to a first service provider of a first category, that detects that the radiotelephone call is not successfully completed, that obtains a listing of at least a second telephone number corresponding to at least a second service provider of the first category upon detecting that the radiotelephone call is not successfully completed, and that displays at least part of the listing on the display.

26. A wireless communicator according to claim 25 wherein the controller displays a prestored listing of service providers on the display, including the first service provider of the first category, and initiates the radiotelephone call from the radiotelephone transceiver in response to selection of the first service provider of the first category by the user input device.

27. A wireless communicator according to claim 25 wherein the controller detects that the radiotelephone call is not successfully completed by detecting that a busy signal is obtained from the first telephone number, by detecting that a radiotelephone call to the first telephone number is repeatedly initiated during a predetermined time;

and/or by detecting that radiotelephone calls to a plurality of telephone numbers corresponding to service providers of the first category, including the first telephone number, are initiated during a predetermined time.

28. A wireless communicator according to claim 25 wherein the controller obtains a listing of at least a second telephone number corresponding to at least a second service provider of the first category by identifying a geographic location of the wireless communicator, and by wirelessly obtaining a listing of at least a second telephone number that corresponds to at least a second service provider of the first category in the geographic location.

29. A wireless communicator according to claim 28 wherein the controller obtains a listing of at least a second telephone number corresponding to at least a second service provider of the first category by wirelessly obtaining a Yellow Pages directory listing from the Internet, the Yellow Pages directory listing including the listing of at least a second telephone number that corresponds to at least a second service provider of the first category in the geographic location.

30. A wireless communicator according to claim 28 further comprising a Global Positioning System (OPS) receiver, and wherein the controller identifies a geographic location of the wireless communicator using the GPS receiver.

31. A wireless communicator according to claim 28 wherein the controller wirelessly obtains a listing by wirelessly obtaining a default display for telephone number listings, displaying the default display on the display, and wirelessly obtaining the listing of at least a second telephone number.

32. A wireless communicator according to claim 31 wherein the controller determines whether the default display can be obtained within a predetermined time, and does not wirelessly obtain and display the default display if the default display cannot be obtained within the predetermined time.

33. A wireless communicator according to claim 25 wherein the controller initiates a radiotelephone call to a telephone number in the at least part of the listing that is displayed on the display, in response to selection of the telephone number by the user input device.

34. A wireless communicator comprising:

a radiotelephone transceiver;

a display;

a user input device; and

a controller that wirelessly obtains a default display for the wireless communicator if the default display can be wirelessly obtained within a predetermined time, that displays the default display on the display if the default display was obtained within the predetermined time and that wirelessly obtains the information and displays the information on the display.

35. A wireless communicator according to claim 34 wherein the controller wirelessly obtains a default display by wirelessly obtaining a web site home page for the wireless communicator from the Internet if the web site home page can be wirelessly obtained from the Internet within a predetermined time.

36. A wireless communicator according to claim 35 wherein the information is at least one Yellow Pages listing and wherein the default display is a Yellow Pages web site home page.