Communication management system for a chat system
First Claim
1. A communication management system for a chat system provided in a computer network including a plurality of client workstations and a server computer linked thereto, comprising:
- log file recognizing means for recognizing a log file produced at a predetermined channel of the chat system during a chat session between the plurality of client workstations and the server computer even when the client workstation of concern is not connected to the predetermined channel of the chat system;
storage means for storing the log file recognized by the log file recognizing means; and
log file output means for transmitting the log file, stored by the storage means, through the computer network to an external communication device outside the chat system when a log file request transmitted by the external communication device is received by the log file output means, wherein the log file recognizing means, the storage means and the log file output means are provided in an agent connected via the computer network between the server computer and one of the plurality of client workstations, and said agent receives the log file request from the external communication device and transmits the stored log file from the log file output means to the external communication device through the computer network.
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Accused Products
Abstract
A communication management system is adapted for a chat system provided in a computer network including a plurality of client workstations and a server computer linked thereto. The communication management system includes a log file recognizing part which recognizes recognizing a log file produced at a predetermined channel of the chat system during a chat session between the plurality of client workstations and the server computer even when the client workstation of concern is not connected to the channel of the chat system. A storage part stores the log file recognized by the log file recognizing part. A log file output part transmits the log file, stored by the storage part, through the computer network to an external communication device provided outside the chat system, when a log file request transmitted by the external communication device is received by the log file output part.
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Citations
23 Claims
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1. A communication management system for a chat system provided in a computer network including a plurality of client workstations and a server computer linked thereto, comprising:
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log file recognizing means for recognizing a log file produced at a predetermined channel of the chat system during a chat session between the plurality of client workstations and the server computer even when the client workstation of concern is not connected to the predetermined channel of the chat system;
storage means for storing the log file recognized by the log file recognizing means; and
log file output means for transmitting the log file, stored by the storage means, through the computer network to an external communication device outside the chat system when a log file request transmitted by the external communication device is received by the log file output means, wherein the log file recognizing means, the storage means and the log file output means are provided in an agent connected via the computer network between the server computer and one of the plurality of client workstations, and said agent receives the log file request from the external communication device and transmits the stored log file from the log file output means to the external communication device through the computer network. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A communication management system for a chat system provided in a computer network including a plurality of client workstations and a server computer linked thereto, comprising:
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log file recognizing means for recognizing a log file produced at a predetermined channel of the chat system during a chat session between the plurality of client workstations and the server computer even when the client workstation of concern is not connected to the predetermined channel of the chat system;
storage means for storing the log file recognized by the log file recognizing means;
record reading means for reading records from the log file, stored by the storage means, when the records match previously stored conditions; and
log file output means for establishing a connection with a communication device when the records are read by the record reading means, and the log file output means transmitting a log file containing the read records, through the computer network to the communication device, wherein the log file recognizing means, the storage means, the record reading means and the log file output means are provided in an agent connected via the computer network between the server computer and one of the plurality of client workstations, and said agent reads the records from the stored log file when the records match the previously stored conditions, and transmits the log file containing the read records from the log file output means to the communication device through the computer network by establishing the connection with the communication device. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23)
message storage means for storing a predetermined message prepared for a specific username; and
answer means for transmitting the predetermined message, stored by the message storage means, through the computer network to one of the client workstations corresponding to the specific username, wherein, when the record reading means detects that a record in the log file matches the previously stored conditions, the answer means transmits the stored message through the computer network to one of the client workstations corresponding to the specific username.
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23. The communication management system according to claim 16, further comprising answer means for transmitting a predetermined message through the computer network to the server computer when the client workstation of concern does not transmit a message to the channel of the chat system over a predetermined time period.
Specification