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Cable modem and personal computer troubleshooting tool

  • US 6,393,478 B1
  • Filed: 02/22/1999
  • Issued: 05/21/2002
  • Est. Priority Date: 02/22/1999
  • Status: Expired due to Fees
First Claim
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1. A system to enable a client on a network to troubleshoot a plurality of medium access control addresses on the network, wherein the network has at least one provisioning server having server data directed to the plurality of medium access control addresses, and wherein the network has at least one periodic report having owner data directed to the plurality of medium access control addresses and a headend database having network configuration data available to the system, the system comprising:

  • a computer having an interface to the network;

    a tool database hosted by the computer and containing health data, the owner data, and the server data for each medium access control address of the plurality of medium access control addresses;

    a tool application program executed by the computer, the tool application program being in communication with the tool database, the client, the plurality of medium access control addresses, the at least one provisioning server, and the headend database; and

    a server application program executed by the computer, the server application program providing a set of standard protocols to facilitate the tool application program communications, storage of a most recent copy of the owner data from the at least one periodic report, and storage of a most recent copy of the server data from the at least one provisioning server;

    wherein upon receipt of at least one search parameter from the client, the tool application program is operative to search the tool database and headend database for a match to the at least one search parameter, identify a selected medium access control address of the plurality of medium access control addresses associated with the match, and provide to the client a general information page containing the server data, the owner data and the health data stored in the tool database under the selected medium access control address;

    wherein upon receipt of an update health command from the client, the tool application program is operative to obtain a plurality of current health parameters from the selected medium access control address, and update the tool database with the plurality of current health parameters;

    wherein upon receipt of an update owner command from the client, the tool application program is operative to update the tool database with the most recent copy of the owner data having the selected medium access control address; and

    wherein upon receipt of an update server command from the client, the tool application program is operative to update the tool database with the most recent copy of the server data having the selected medium access control address.

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