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Telephone transaction support system and telephone call connection control system

  • US 6,396,919 B1
  • Filed: 03/20/1997
  • Issued: 05/28/2002
  • Est. Priority Date: 06/14/1996
  • Status: Expired due to Term
First Claim
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1. A telephone transaction support system comprising:

  • customer information registration means for registering information regarding a customer in a database, the information including personal information of the customer and information regarding a transaction recorded from a telephone conversation between the customer and an operator;

    feature analyzing means for analyzing a feature of a voice corresponding to a predetermined word obtained in the telephone conversation with the customer; and

    password information registration means for registering information obtained by said feature analyzing means as password information in the database, the password information corresponding to the customer in the database, whereby the information regarding the customer for which the transaction over the telephone should be allowed and the password information for the customer can be registered over the telephone.

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