System for obtaining assistance in operating an apparatus
First Claim
1. An interactive display system for obtaining assistance in operating an apparatus, comprising:
- operator call means for establishing a connection to a remote operator terminal;
a communication network enabling communication between the display system and the remote operator terminal such that the remote operator terminal responds to a help request for help in operating the apparatus;
first storage means, for storing a picture of a control device which operates the apparatus;
a device which responds to at least one control signal from the remote operator terminal which causes the picture of the control device to appear on the display, the picture demonstrating how to use the control device to activate a feature of the apparatus.
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Accused Products
Abstract
The invention relates to a system for obtaining assistance in operating an apparatus. A television receiver is provided with a microphone and a dedicated operator call button and connected to a communication network. When a user presses the button, a connection is established to a help desk operator, enabling the user and the operator to speak to each other. The operator can make the television receiver show a picture of the control panel of the apparatus for which assistance is requested, and generate control signals for visualizing operations on the control panel. An animated image of the operator is shown on the television receiver, controlled by the sound level of the operator'"'"'s voice, in order to elucidate the source of the voice speaking to the user.
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Citations
20 Claims
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1. An interactive display system for obtaining assistance in operating an apparatus, comprising:
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operator call means for establishing a connection to a remote operator terminal;
a communication network enabling communication between the display system and the remote operator terminal such that the remote operator terminal responds to a help request for help in operating the apparatus;
first storage means, for storing a picture of a control device which operates the apparatus;
a device which responds to at least one control signal from the remote operator terminal which causes the picture of the control device to appear on the display, the picture demonstrating how to use the control device to activate a feature of the apparatus. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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- 15. An interactive display system conceived to be used in a help system, for obtaining help in operating an apparatus, comprising operator call means, for establishing a connection to a remote operator terminal, and a microphone, and conceived to be connected to a communication network and to show a picture of at least a part of a control device for operating an apparatus, demonstrating how to use the control device, the picture being controlled by control signals obtained from the communication network.
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18. An interactive method of obtaining assistance in operating an apparatus, comprising the steps of:
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(a) establishing a connection to a remote operator terminal for obtaining a response to a help request for help in operating the apparatus; and
(b) showing a picture of at least a part of a control device for the apparatus which demonstrates how to use the apparatus, the picture being actuated by control signals which are sent by the remote operator terminal. - View Dependent Claims (19, 20)
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Specification