On-hold activity selection apparatus and method

• US 6,400,804 B1
• Filed: 12/10/1998
• Issued: 06/04/2002
• Est. Priority Date: 12/10/1998
• Status: Expired due to Term

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Bilder, Mitchell K.
• Primary Examiner(s): Hoosain, Allan
• Application Number:
  US09/209,201
• Time in Patent Office: 1,272 Days
• Field of Search: 379/34, 379/67.1, 379/88.11, 379/88.12, 379/88.13, 379/88.17, 379/88.22, 379/88.23, 379/88.25, 379/93.21, 379/100.12, 379/102.03, 379/112, 379/120, 379/157, 379/158, 379/201, 379/202, 379/205, 379/208, 379/209-212, 379/243, 379/262, 379/268, 379/374, 379/393, 379/900, 379/908, 379/917, 379/72, 379/76, 379/93.12, 379/114.11, 379/114.12, 379/114.13, 379/201.1, 379/202.1, 379/202.01, 379/207.06, 379/207.07, 379/211.02, 379/212.01
• US Class Current: 379/76
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: Y10S 379/908 Multimedia

Abstract

An on-hold activity selection apparatus and method that allows an on-hold party to select an on-hold activity, from a menu of on-hold activities, with which to be entertained and/or informed. The on-hold activity selection apparatus detects the occurrence of an on-hold condition in a communication between a first party terminal and a second party terminal. In response to detecting the on-hold condition, the on-hold activity selection apparatus provides a menu of available on-hold activities to the terminal which is placed on-hold. If a reply is received from the on-hold terminal identifying a selected on-hold activity, the on-hold activity selection apparatus then provides the on-hold terminal with the selected activity. The menu of available on-hold activities may be based on profile information, corresponding to the on-hold terminal, stored in a database. The on-hold activities may include listening to music, advertisements, sports, news, viewing television broadcasts, graphical presentations, prerecorded video messages, reading textual messages, playing video games, browsing the Internet, and the like. The on-hold activities may include live feeds and/or prerecorded activities.

Claims

1. A method of providing on-hold activities, comprising:

providing at least one selected on-hold activity to an on-hold party terminal;

storing current status of the at least one selected on-hold activity; and

returning the party to the at least one selected on-hold activity based on the current status if the at least one selected on-hold activity was interrupted.

2. The method of claim 1, further comprising:

switching from the at least one selected on-hold activity to another at lean one on-hold activity based on a command.

3. The apparatus for providing on-hold activities, comprising:

an interface;

a controller, the controller providing at least one selected on-hold activity to an on-hold party terminal, wherein the controller stores current status of the at least one selected on-hold activity, and returns the party to the at least one selected on-hold activity based on the current status if the at least one selected on-hold activity was interrupted.

4. The apparatus of claim 3, wherein the controller switches from the at least one selected on-hold activity to another at least one on-hold activity based on a command.