Device selecting trouble-information-providing management server and remote trouble management system including the device
First Claim
1. A remote trouble management system comprising:
- a plurality of devices connected to an intranet; and
a plurality of management servers for managing said plurality of devices individually through one of said intranet and an internet connected to said intranet, wherein each of said plurality of devices includes;
trouble information detecting means for detecting a trouble occurring therein;
management server selecting means for selecting one of said plurality of management servers in accordance with a type of the trouble, to which the trouble detected by said trouble information detecting means is notified; and
trouble information notifying means for notifying the trouble to the management server selected by said management server selecting means by sending trouble information through a request/response type protocol, in which a request receiver returns a response, upon receipt of a request, to a request sender.
1 Assignment
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Accused Products
Abstract
A remote trouble management system of the present invention is furnished with a plurality of devices connected to an intranet; and a plurality of management servers for managing the plurality of devices individually through the intranet or an internet connected the intranet, wherein each of the plurality of devices includes a trouble information notifying device for, when a trouble occurs therein, notifying the trouble to the plurality of management servers by sending trouble information through a request/response type protocol, in which a request receiver returns a response, upon receipt of a request, to a request sender. Accordingly, the information of the trouble occurring in the device can be sent to the management server in a reliable manner. On the other hand, information corresponding to the trouble information can be returned from the management server having received the trouble information in a reliable manner. Consequently, a trouble occurring in the device can be removed immediately and correctly.
98 Citations
15 Claims
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1. A remote trouble management system comprising:
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a plurality of devices connected to an intranet; and
a plurality of management servers for managing said plurality of devices individually through one of said intranet and an internet connected to said intranet, wherein each of said plurality of devices includes;
trouble information detecting means for detecting a trouble occurring therein;
management server selecting means for selecting one of said plurality of management servers in accordance with a type of the trouble, to which the trouble detected by said trouble information detecting means is notified; and
trouble information notifying means for notifying the trouble to the management server selected by said management server selecting means by sending trouble information through a request/response type protocol, in which a request receiver returns a response, upon receipt of a request, to a request sender. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A device comprising:
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trouble information detecting means for detecting the trouble occurring therein;
management server selecting means for selecting a management server in accordance with a type of the trouble, to which the trouble detected by said trouble information detecting means will be notified; and
trouble information notifying means for notifying the trouble to the management server selected by said management server selecting means by sending trouble information through a request/response type protocol, in which a request receiver returns a response, upon receipt of a request, to a request sender.- View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
wherein said device includes display means for displaying return information from the management server which has sent the trouble information. -
10. The device of claim 8,
wherein said device includes display means for displaying return information sent from said management server. -
11. The device of claim 10,
wherein, of all of the return information sent to the device, said display means displays the return information from a pre-registered management server alone. -
12. The device of claim 8, wherein the device is a printer.
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13. The device of claim 8, wherein the device is a copy machine.
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14. The device of claim 8, wherein the device is a facsimile machine.
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15. The device of claim 8, wherein the device is a multi-function machine, which has a combination of at least two different functions selected from various functions including printing, copying and facsimile functions.
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Specification