System for providing caller information to called party via call standard data field

• US 6,411,692 B1
• Filed: 07/12/2000
• Issued: 06/25/2002
• Est. Priority Date: 03/06/1996
• Status: Expired due to Term

• Current Assignee: Convergys Customer Management Delaware LLC (Concentrix CVG Customer Management Group, Inc.)
• Original Assignee: Convergys Corporation (Synnex Corporation)
• Inventors: Scherer, Gordon F.
• Primary Examiner(s): Woo, Stella
• Assistant Examiner(s): Barnie, Rexford N
• Application Number:
  US09/614,896
• Time in Patent Office: 713 Days
• Field of Search: 379/127, 379/142, 379/127.01, 379/127.06, 379/142.04, 379/142.06, 379/142.09, 379/142.14
• US Class Current: 379/127.01
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04Q 2213/1307 Call setup
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13106 Microprocessor, CPU
• CPC Class Codes: H04Q 2213/1313 Metering, billing
• CPC Class Codes: H04Q 2213/13141 Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/13176 Common channel signaling, CCS7
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/1328 Call transfer, e.g. in PBX
• CPC Class Codes: H04Q 2213/13345 Intelligent networks, SCP
• CPC Class Codes: H04Q 2213/13377 Recorded announcement
• CPC Class Codes: H04Q 2213/13383 Hierarchy of switches, main and subexchange, e.g. satellite exchange
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A system is described in which a standard data field in a telephone system call format, such ANI and/or dialed number is changed to reflect caller and/or call specific information. The caller and/or call specific information is made available to a called party, and elements of the telephone switching system.

Claims

1. A system for handling a call, said system comprising:

a first standard data field in a call element format of said call;

a call data character stream which is in compliance with said call element format and which is adapted to reside in said first standard data field, said call data character stream adapted to reference call specific information;

a second standard data field in said call element format of said call wherein said call specific information is stored;

whereby contents of said standard data fields are modified by said call data character stream, and wherein said call data character stream is unique from the call'"'"'s original automatic number identification data and from the call'"'"'s original dialed number, and whereby said call specific information includes information beyond that which is available from the original automatic number identification data and from the originally dialed number and wherein said first standard data field of the call is increasingly updated to new data in one call, a plurality of times.

2. The system of claim 1 wherein the first standard data field is a data field for the automatic number identification and the second standard data field is a data field for a dialed number.

3. The system of claim 1 wherein the call data character stream replaces the contents of the first standard data field.

4. The system of claim 1 wherein the call data character stream references information stored in a database.

5. The system of claim 1 wherein the call data character stream is used to process the voice path of the call.

6. The system of claim 1 wherein the call specific information is selected from the group consisting of caller account number, caller social security number, and unique caller identifier.

7. A method for handling a call, said method comprising the steps of:

modifying a first standard data field in a call element format of said call with a call data character data stream that is in compliance with said call element form and that is adapted to reference call specific information;

modifying by said call data character stream the contents of a second standard data field in said call element format of said telephone call wherein said call specific information is stored, wherein said call data character stream is unique from said call'"'"'s original automatic number identification data and from the call'"'"'s original dialed number, and whereby said call specific information includes information beyond that which is available from the first standard data field and from the originally dialed number; and

updating a plurality of times said first standard data field of the call to new data in one call.

8. The method of claim 7 wherein the first standard data field is a data field for the automatic number identification and the second standard data field is a data field for a dialed number.

9. The method of claim 7 wherein the call data character stream replaces the contents of the first standard data field.

10. The method of claim 7 wherein the call data character stream references information stored in a database.

11. The method of claim 7 wherein the call data character stream is used to process the voice path of the call.

12. The method of claim 7 wherein the call specific information is selected from the group consisting of caller account number, caller social security number, and unique caller identifier.