Medical diagnostic system management method and apparatus
First Claim
1. A system for providing remote service to a plurality of medical diagnostic stations, the system comprising:
- a server for automatically handling a service request composed by a medical person at a medical diagnostic station, the service request relating to operational performance of the medical diagnostic station;
a messaging module for automatically formulating and transmitting a reply message to the station in response to the service request; and
communications circuitry coupled to the server and to the messaging module for receiving the service request and transmitting the reply message.
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Accused Products
Abstract
A technique is disclosed for providing remote service to medical diagnostic systems via a centralized service facility. The service facility is configured to receive service requests from diagnostic systems of different modalities, type, location, and so forth. The service requests are handled by one or more servers, and are directed to work stations or technicians for addressing the service requests. The work stations or technicians are selected in accordance with the modality of the diagnostic system as identified by the service request. A subscription status check may be performed for verifying the service arrangements between the requesting diagnostic systems and the centralized service facility. Reply messages are transmitted from the service facility to the requesting diagnostic systems in response to the service requests, providing interactive service exchange between the facility and the diagnostic systems.
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Citations
59 Claims
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1. A system for providing remote service to a plurality of medical diagnostic stations, the system comprising:
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a server for automatically handling a service request composed by a medical person at a medical diagnostic station, the service request relating to operational performance of the medical diagnostic station;
a messaging module for automatically formulating and transmitting a reply message to the station in response to the service request; and
communications circuitry coupled to the server and to the messaging module for receiving the service request and transmitting the reply message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A centralized service facility for providing remote service to a plurality of medical diagnostic systems, the service facility comprising:
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at least one server for receiving service requests composed by medical persons at a plurality of diagnostic systems and automatically transmitting service messages in response to the service requests, the service request relating to operational performance of the medical diagnostic systems;
communications circuitry coupled to the at least one server for receiving and transmitting the service requests and service messages; and
at least one database coupled to the at least one server for storing historical service data for the plurality of diagnostic systems. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A method for providing remote service to a plurality of medical diagnostic systems, the method comprising the steps of:
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receiving at a service facility a service request from a medical diagnostic system, the service request relating to operational performance of the medical diagnostic system;
verifying a subscriber status based upon the service request and stored subscription data;
assigning the service request a reference code; and
automatically transmitting a reply message from the service facility to the diagnostic system, the reply message including data representative of the reference code. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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34. A method for providing remote service to a plurality of medical diagnostic systems, the method comprising the steps of:
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receiving a plurality of service requests composed by medical persons from at least a first diagnostic system of a first modality and a second diagnostic system of a different modality, the service requests relating to operational performance of the respective diagnostic system;
accessing service files for the first and the second diagnostic systems;
addressing the service requests to respective modality technicians for handling; and
automatically transmitting reply messages to the first and the second diagnostic systems in response to the service requests. - View Dependent Claims (35, 36, 37)
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38. A system for providing remote service to a plurality of medical diagnostic systems, the system comprising:
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at least one server for handling a service request composed by a medical person at a medical diagnostic system and for automatically providing a response based on a service subscription, the service request relating to operational performance of the medical diagnostic system;
a communications assembly coupled to the at least one server for routing the service request and the response; and
at least one database coupled to the at least one server for storing the service subscription for the medical diagnostic system. - View Dependent Claims (39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49)
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50. A remote servicing system for a medical diagnostic station, the system comprising:
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at least one server comprising;
a service module for receiving a service request composed by a medical person at a medical diagnostic station and for assigning a reference code to the service request, the service request relating to operational performance of the medical diagnostic station;
a messaging module for automatically formulating a reply message to the service request; and
a communications assembly for electronically routing the service request and the reply message. - View Dependent Claims (51, 52, 53, 54, 55, 56, 57, 58, 59)
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Specification