Method and apparatus for establishing communication between a transaction initiator and a transaction processing system
First Claim
1. A method to establish communications between a transaction initiator and a transaction processing system, a method including:
- establishing a transaction between the transaction initiator and the transaction processing system, the transaction capable of supporting both voice and data communications between the transaction initiator and the transaction processing system;
receiving an identifier associated with the transaction at the transaction processing system, wherein the identifier is received automatically by the transaction processing system as a data communication and without prompting from the transaction initiator;
identifying the transaction initiator based on the identifier associated with the transaction; and
automatically providing a resource locator from the transaction processing system to the transaction initiator responsive to the identification of the transaction initiator, wherein the resource locator identifies a resource that is selected based on the identification of the transaction initiator.
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Accused Products
Abstract
A system is provided for establishing communication between a transaction initiator and a transaction processing system, in which the transaction processing system has received a transaction from the transaction initiator. The system receives an identifier associated with the received transaction. This identifier is received from the transaction processing system. The transaction initiator is identified based on the identifier associated with the received transaction. A resource locator, such as a uniform resource locator (URL), is then provided to the transaction initiator. The resource locator is also provided to the transaction processing system. The system also determines a network address associated with the transaction initiator and provides the network address to the transaction processing system. The identifier associated with the received transaction can be the transaction initiator'"'"'s telephone number, the transaction initiator'"'"'s account number, or other information.
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Citations
41 Claims
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1. A method to establish communications between a transaction initiator and a transaction processing system, a method including:
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establishing a transaction between the transaction initiator and the transaction processing system, the transaction capable of supporting both voice and data communications between the transaction initiator and the transaction processing system;
receiving an identifier associated with the transaction at the transaction processing system, wherein the identifier is received automatically by the transaction processing system as a data communication and without prompting from the transaction initiator;
identifying the transaction initiator based on the identifier associated with the transaction; and
automatically providing a resource locator from the transaction processing system to the transaction initiator responsive to the identification of the transaction initiator, wherein the resource locator identifies a resource that is selected based on the identification of the transaction initiator. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32)
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33. A method to facilitate communications between a transaction initiator and a transaction processing system, a method including:
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establishing a transaction between the transaction initiator and the transaction processing system;
receiving an identifier associated with the transaction at the transaction processing system as part of the establishment of the transaction, and as provided by the transaction initiator without prompting from the transaction processing system;
identifying the transaction initiator based on the identifier associated with the transaction; and
automatically providing a resource locator from the transaction processing system to the transaction initiator responsive to the identification of the transaction initiator, wherein the resource locator identifies a custom resource that is customized for the transaction initiator, based on the identification of the transaction initiator. - View Dependent Claims (34, 35, 36, 37)
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38. A system to establish communications with a transaction initiator, a system comprising:
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first means for establishing a transaction between the transaction initiator and the transaction processing system, the transaction capable of supporting both voice and data communications between the transaction initiator and the transaction processing system;
second means for receiving an identifier associated with the transaction at the transaction processing system, wherein the identifier is received automatically by the second means as a data communication, without prompting;
third means for identifying the transaction initiator based on the identifier associated with the transaction; and
fourth means for automatically providing a resource locator from the transaction processing system to the transaction initiator responsive to the identification of the transaction initiator, wherein the resource locator identifies a resource that is selected based on the identification of the transaction initiator.
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39. A system to facilitate communications between a transaction initiator and a transaction processing system, a system including:
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first means for establishing a transaction between the transaction initiator and the transaction processing system;
second means for receiving an identifier associated with the transaction at the transaction processing system as part of the establishment of the transaction, and as provided by the transaction initiator without prompting from the transaction processing system;
third means for identifying the transaction initiator based on the identifier associated with the transaction; and
fourth means for automatically providing a resource locator from the transaction processing system to the transaction initiator responsive to the identification of the transaction initiator, wherein the resource locator identifies a custom resource that is customized for the transaction initiator, based on the identification of the transaction initiator.
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40. A computer-readable medium storing a sequence of instructions that, when executed by a machine, cause the machine to establish communications between a transaction initiator and a transaction processing system by a method including:
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establishing a transaction between the transaction initiator and the transaction processing system, the transaction capable of supporting both voice and data communications between the transaction initiator and the transaction processing system;
receiving an identifier associated with the transaction at the transaction processing system, wherein the identifier is received automatically by the transaction processing system as a data communication and without prompting from the transaction initiator;
identifying the transaction initiator based on the identifier associated with the transaction; and
automatically providing a resource locator from the transaction processing system to the transaction initiator responsive to the identification of the transaction initiator, wherein the resource locator identifies a resource that is selected based on the identification of the transaction initiator.
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41. A computer-readable medium storing a sequence of instructions that, when executed by a machine, cause the machine to establish communications between a transaction initiator and a transaction processing system according to method including:
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establishing a transaction between the transaction initiator and the transaction processing system;
receiving an identifier associated with the transaction at the transaction processing system as part of the establishment of the transaction, and as provided by the transaction initiator without prompting from the transaction processing system;
identifying the transaction initiator based on the identifier associated with the transaction; and
automatically providing a resource locator from the transaction processing system to the transaction initiator responsive to the identification of the transaction initiator, wherein the resource locator identifies a custom resource that is customized for the transaction initiator, based on the identification of the transaction initiator.
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Specification