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Multifunction autoattendant system and method of operation thereof

  • US 6,442,242 B1
  • Filed: 06/25/1999
  • Issued: 08/27/2002
  • Est. Priority Date: 06/25/1999
  • Status: Expired due to Term
First Claim
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1. A call processing system for servicing voice calls, the call processing system comprising:

  • a voice processor configured to process a speech signal from a caller;

    a subscriber database configured to retrieve subscriber-specific information in response to a processing of said speech signal by said voice processor;

    a switch configured to selectively initiate completion of a voice call from the caller to a telephone line specified by said subscriber-specific information;

    a processor configured to selectively generate an e-mail message in response to a selection made by the caller requesting a product related service; and

    a data network configured to selectively transmit said e-mail message to a provider of said product related service at a digital terminal specified by said subscriber-specific information.

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