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Telemanagement system with single point of entry

  • US 6,445,786 B2
  • Filed: 09/24/2001
  • Issued: 09/03/2002
  • Est. Priority Date: 10/30/1998
  • Status: Expired due to Fees
First Claim
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1. A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for synchronizing the entry of data for a user from a telephone system or adjunct system database into a master database and at least one other adjunct database for a single data record, said method steps comprising:

  • selecting a user;

    selecting a Service Provider for a selected telephone or adjunct system;

    indicating the desire to create an entry on the selected system;

    deriving a key for the selected Service Provider;

    requesting a data packet of all data for the user from the selected system;

    checking if the selected system is available;

    if available, checking if the user exists on the selected system;

    if the user exists, receiving the data packet from the selected system database;

    parsing the data packet into field-value-pairs;

    locating the correct property for each received field; and

    updating the master database with the value for each property for each field.

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