Telemanagement system with single point of entry

• US 6,445,786 B2
• Filed: 09/24/2001
• Issued: 09/03/2002
• Est. Priority Date: 10/30/1998
• Status: Expired due to Fees

• Current Assignee: NEC Corporation of America (NEC Corporation)
• Original Assignee: NEC America Inc (NEC Corporation)
• Inventors: Rojas, Michael J.
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): Escalante, Ovidio
• Application Number:
  US09/961,970
• Publication Number:
  US 20020012423A1
• Time in Patent Office: 344 Days
• Field of Search: 379/219, 379/220.01, 379/221.02, 379/225, 379/229, 379/232, 379/242, 379/207.01, 379/201.03, 379/201.04, 379/221.06, 379/231, 379/247
• US Class Current: 379/229
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/43 Billing software details
• CPC Class Codes: H04M 15/80 Rating or billing plans; Tariff determination aspects
• CPC Class Codes: H04M 2215/0152 General billing plans, rate plans, e.g. charge rates, numbering plans, rate centers, customer accounts
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/22 Arrangements for supervision, monitoring or testing
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13349 Network management
• CPC Class Codes: H04Q 2213/13377 Recorded announcement

Abstract

A telecommunications management system that deploys a single-point-of-entry and synchronous database system. In addition to controlling commonly used PBX systems, the management system controls adjunct systems such as voice mail and 911 emergency systems by synchronizing the entry of data for a user from a telephone system into a master database for a single data record. The system also includes global synchronization in which a record-by-record comparison of the master database with the entries found in the telephone or adjunct system, or visa versa, is made. If the record is found, then the properties are updated with the information form either the master database or the telephone or adjunct system. The system includes the feature of synchronizing without update, which allows the user to see exactly what the manger will do to complete synchronization prior to synchronization taking place.

Claims

1. A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for synchronizing the entry of data for a user from a telephone system or adjunct system database into a master database and at least one other adjunct database for a single data record, said method steps comprising:

selecting a user;

selecting a Service Provider for a selected telephone or adjunct system;

indicating the desire to create an entry on the selected system;

deriving a key for the selected Service Provider;

requesting a data packet of all data for the user from the selected system;

checking if the selected system is available;

if available, checking if the user exists on the selected system;

if the user exists, receiving the data packet from the selected system database;

parsing the data packet into field-value-pairs;

locating the correct property for each received field; and

updating the master database with the value for each property for each field.

2. A program storage device readable by machine, tangibly embodying program of instructions executable by the machine to perform method steps for synchronizing the entry of all data records for a user from a telephone system or adjunct system database into a master database or from a master database to a telephone system or adjunct system database, the method steps comprising:

selecting either the master database or the telephone or adjunct system database as a data source for data transfer;

checking data records one by one in the selected database for existence in the non-selected database;

for each data record found, displaying to the user the found data record and upon an instuction from the user, updating the found data record by transferring the information in the data record from the selected database to the non-selected database; and

for each data record in the selected database not found in the non-selected database, displaying to the user the not found data record and upon an instuction from the user, adding the not found data record to the non-selected database and updating the not found data record by transferring the information in the data record from the selected database to the non-selected database.