Service management

• US 6,446,200 B1
• Filed: 03/25/1999
• Issued: 09/03/2002
• Est. Priority Date: 03/25/1999
• Status: Expired due to Term

• Current Assignee: RPX Clearinghouse LLC (RPX Corporation)
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Farrell, Kevin, Opperman, Donald, Black, Darryl P., Ball, Steven
• Primary Examiner(s): Gaffin, Jeffrey
• Assistant Examiner(s): Mai, Rijue
• Application Number:
  US09/276,452
• Time in Patent Office: 1,258 Days
• Field of Search: 713/1, 713/2, 713/100, 713/200, 713/201, 713/202, 709/220, 709/221, 709/200, 709/227, 709/228, 709/229, 709/203, 709/249, 710/104
• US Class Current: 713/1
• CPC Class Codes: H04L 12/14 Charging , metering or billing arrangements for data wireline or wireless communications
• CPC Class Codes: H04L 12/1403 Architecture for metering, charging or billing
• CPC Class Codes: H04L 12/1485 Tariff-related aspects
• CPC Class Codes: H04L 41/5003 Managing SLA; Interaction between SLA and QoS
• CPC Class Codes: H04L 41/5029 Service quality level-based billing, e.g. dependent on measured service level customer is charged more or less
• CPC Class Codes: H04L 41/5054 Automatic deployment of services triggered by the service manager, e.g. service implementation by automatic configuration of network components
• CPC Class Codes: H04L 41/5061 characterised by the interaction between service providers and their network customers, e.g. customer relationship management
• CPC Class Codes: H04L 43/026 using flow identification
• CPC Class Codes: H04L 43/045 for graphical visualisation of monitoring data
• CPC Class Codes: H04L 43/062 related to network traffic
• CPC Class Codes: H04L 43/0829 Packet loss
• CPC Class Codes: H04L 43/106 using time related information in packets, e.g. by adding timestamps
• CPC Class Codes: H04L 43/12 Network monitoring probes
• CPC Class Codes: H04L 43/55 Testing of service level quality, e.g. simulating service usage
• CPC Class Codes: Y02D 30/50 in wire-line communication networks, e.g. low power modes or reduced link rate

Abstract

A system for collecting and aggregating data from network entities for a data consuming application is described. The system includes a data collector layer to receive network flow information from the network entities and to produce records based on the information. The system also includes a flow aggregation layer fed from the data collection layer and coupled to a storage device. The flow aggregation layer receiving records produced by the data collector layer and aggregates received records. The system can also include an equipment interface layer coupled to the data collector layer and a distribution layer to obtain selected information stored in the storage device and to distribute the select information to a requesting, data consuming application.

Claims

1. A computer implemented method for managing network service level, the method comprising:

receiving, from a subscriber, a request for a level of network service,

determining from the request for a selected service configuration characteristics, for configuring network devices to provide the requested level of network service to the subscriber,

configuring the network resources with the determined configuration characteristics to provide the selected service; and

monitoring the service provided.

2. The method of claim 1, wherein determining further comprises:

decomposing by a policy server, a service contract that specifies the level of service, to produce a template that defines the service represented by the service contract;

sending the template to a service provisioning application that produces the configuration file; and

configuring further comprises;

sending the configuration file out to the network to configure the network for the level of service based upon that contract.

3. The method of claim 1 wherein monitoring further comprises:

collecting data from the network and producing a flow description of the subscribers use of the network.

4. The method of claim 1 wherein the request is provided by a service agreement that specifies the level of service and which is decomposed, to produce a template that defines the service represented by the service contract.

5. The method of claim 1 wherein configuring comprises:

provisioning a service to send requests to obtain an appropriate active policy, rules and domain information.

6. The method of claim 5 wherein configuring comprises:

deployed configuration information at the various network devices at point where the service is produced.

7. The method of claim 5 wherein monitoring comprises:

using an accounting process to monitor the level of service by producing appropriate network accounting records;

comparing the policies to the actual levels of service provided to the customer by examining network accounting records that are produced by the customer'"'"'s usage of the network; and

billing the subscriber based on the provided service rather than the requested service.

8. The method of claim 7 wherein using the accounting process uses the policy information to determine information that can be sent to a billing system or to a chargeback system to adjust billings for the service.

9. The method of claim 8 wherein the policy is a set of rules;

and wherein the method further comprises;

using the rules to determine what kind of network accounting records to generate.

10. The method of claim 8 wherein the information produced by using the accounting process is described using data flows.

11. A system comprising:

a policy enabled network server that can decompose a request for a level of service for the network and produce a template that defines the service;

a service provisioning process to produce a network configuration from the template that defines the service; and

an accounting process that monitors the level of service and produces network accounting records.

12. The system of claim 11 wherein the network accounting records are used by a billing application to adjust billing based on the level of service provided as determined by the accounting process.

13. The system of claim 11 wherein the template from the policy server is fed to the service provisioning process to produce a configuration file that is sent out to a network to configure network for the level of service based upon the request.

14. The system of claim 11 wherein the request is provided by a service agreement.

15. The system of claim 14 wherein the service provisioning process sends requests to the policy server to obtain an appropriate active policy, and obtaining rules and domain information from the policy server.

16. The system of claim 15 wherein the configuration is deployed at the various network devices at point where the service is produced.

17. The system of claim 11 wherein the accounting process monitors the level of service by producing appropriate network accounting records;

and

compares the policies produced by the policy server to the actual levels of service provided to the customer by examining network accounting records that are produced by the customer'"'"'s usage of the network.

18. The system of claim 17 wherein the accounting process uses the policy information from the policy server to deliver billing information to a billing system or to a chargeback system that can may adjustments to billings for the service.

19. The system of claim 12 wherein the policy server produces a set of rules;

and

communicates the rules to the accounting process so that the accounting process can determine what kind of records to generate.

20. The system of claim 19 wherein the information produced by the accounting process is described using data flows.