Method for customizing queries
First Claim
1. A computer-implemented method of changing interaction with a caller who calls a telephone number as part of a promotional awards program, comprising the steps of:
- a. storing an indication of the number of times a caller has called; and
b. selecting interactions based on said number including providing individualized polling queries directed to the caller to control presentation of information to the caller.
6 Assignments
0 Petitions
Accused Products
Abstract
A computer implemented system awards promotional incentives. A participant in the awards system calls or connects to an interactive platform for registering and/or redeeming credits preferably described in uniquely identified certificates. In a telephone environment, the interactive platform is connected to a toll free telephone number where a participant'"'"'s call is handled by a computer controlled voice response unit. In a computer network environment, a computer user connects to the interactive platform over the network. The participant receives awards credits based on the unique identification of certificates. Award credits for a participant are accumulated in a stored record associated with the participant until redeemed. Award credits can also be acquired as an instant winner based on a random or algorithmic selection of callers to receive such credits. Awards include electronic prizes such as free long distance telephone time, electronic cash and/or service credits. Connection to the interactive platform may occur during execution of an application program such as an electronic game or electronic shopping.
64 Citations
73 Claims
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1. A computer-implemented method of changing interaction with a caller who calls a telephone number as part of a promotional awards program, comprising the steps of:
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a. storing an indication of the number of times a caller has called; and
b. selecting interactions based on said number including providing individualized polling queries directed to the caller to control presentation of information to the caller. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 70)
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20. A computer-implemented method of changing interaction with a caller who calls a telephone number as part of a promotional awards program, comprising:
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a step for storing an indication of the number of times a caller has called; and
a step for selecting interactions based on said number including providing individualized polling queries including information indicative of the caller'"'"'s marketing preferences directed to the caller to control presentation of information to the caller using the promotional awards program to obtain the marketing preferences from the caller and to thereby obtain information regarding products or services the caller is likely to acquire. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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34. A computer system for changing interaction with a caller who calls a telephone number as part of a promotional awards program, comprising:
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a processor;
a memory medium accessible by said processor containing instructions for controlling said processor, said instructions causing said processor to effect storing an indication of the number of times a caller has called; and
selecting interactions based on said number including providing individualized polling queries including information indicative of the caller'"'"'s marketing preferences directed to the caller to control presentation of information to the caller using the promotional awards program to obtain the marketing preferences from the caller and to thereby obtain information regarding products or services the caller is likely to acquire.- View Dependent Claims (35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 71)
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52. A system for changing interaction with a caller who calls a telephone number as part of a promotional awards program, comprising:
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means for storing an indication of the number of times a caller has called; and
means for selecting interactions based on said number including providing individualized polling queries including information indicative of the caller'"'"'s marketing preferences directed to the caller to control presentation of information to the caller using the promotional awards program to obtain the marketing preferences from the caller and to thereby obtain information regarding products or services the caller is likely to acquire. - View Dependent Claims (53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66)
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67. A computer-implemented method of changing interaction with a participant who transmits a communication as part of a promotional awards program, comprising the steps of:
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storing an indication of the number of times the participant has transmitted a communication;
selecting interactions based on said number indicative, in part, to the participant'"'"'s interest in the promotional awards program, and said selecting including providing individualized polling queries including information indicative of the participant'"'"'s marketing preferences directed to the participant to control presentation of information to the participant using the promotional awards program to obtain the marketing preferences from the participant and to thereby obtain information regarding products or services the participant is likely to acquire; and
awarding award credits or instant prizes in response to the participant'"'"'s interactions with said individualized polling queries. - View Dependent Claims (68, 69)
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72. A computer-implemented method of changing interaction with a participant who communicates with a promotional awards program system, comprising the steps of:
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receiving a communication from the participant;
obtaining information on the participant to become eligible to participate in the promotional awards program;
receiving additional communications from the participant;
determining a number of times the participant has communicated with the promotional awards program system with respect to the additional communications;
storing an indication of the number of times the participant has communicated; and
selecting interactions with the participant based on said number indicative in part to the participant'"'"'s interest in the promotional awards program, and said selecting step further including providing individualized polling queries including information indicative of the participant'"'"'s marketing preferences and controlling presentation of information to the participant using the promotional awards program to obtain the marketing preferences from the participant and to thereby obtain information regarding products or services the participant is likely to acquire.
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73. A computer-implemented method of changing interaction with a participant who communicates with a promotional awards program system over a computer network, comprising the steps of:
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receiving a communication from the participant over the computer network;
obtaining information on the participant to become eligible to participate in the promotional awards program over the computer network;
receiving additional communications from the participant over the computer network;
determining a number of times the participant has communicated with the promotional awards program system with respect to the additional communications;
storing an indication of the number of times the participant has communicated; and
selecting interactions with the participant based on said number indicative in part to the participant'"'"'s interest in the promotional awards program, and said selecting step further including providing individualized polling queries over the computer network to the participant including information indicative of the participant'"'"'s marketing preferences and controlling presentation of information to the participant using the promotional awards program to obtain the marketing preferences from the participant and to thereby obtain information regarding products or services the participant is likely to acquire.
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Specification