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Customer information storage and delivery system

  • US 6,453,317 B1
  • Filed: 09/29/1998
  • Issued: 09/17/2002
  • Est. Priority Date: 09/29/1998
  • Status: Expired due to Term
First Claim
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1. A system for storing and delivering customer information, said system comprising:

  • a data storage system storing a shared database containing both customer service information and network information related to at least one network service customer to whom network services are provided by a network service provider, said network information specifying a network address, a network protocol, and a service procedure to be performed by said network service provider in provision of said network services;

    a network access system coupled to said data storage system via at least one data communications link and configured to permit at least one user associated with said network service customer to access and retrieve said customer service information from said shared database via an external public network and to permit at least one user associated with said network service provider to access and retrieve said network information from said shared database via an intranet; and

    communication means for automatically initiating communication with one or more network service provider personnel in response to said at least one user accessing said customer service information to report service trouble;

    wherein said data storage system and said network access system belong to an addressable data network, said data storage system has at least one associated network address, and said at least one user accesses customer-specific customer service information related to said at least one network service customer by specifying a customer-specific network address.

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