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System for routing electronic mails

  • US 6,453,341 B1
  • Filed: 06/21/2000
  • Issued: 09/17/2002
  • Est. Priority Date: 02/06/1997
  • Status: Expired due to Term
First Claim
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1. A system for routing an electronic mail (e-mail) to one of a plurality of support persons in a processing center, each of said support persons having a specific skill set from a variety of possible skill sets, the system comprising:

  • an e-mail server adapted to receive said e-mail from a sender;

    an information extractor for extracting information from said e-mail;

    a router; and

    a database accessible to the router and storing skill sets of said support persons;

    wherein the received email and the sender are non-proprietary to the system, and said router selects said one of a plurality of support persons by matching stored information about said specific skill sets with portions of extracted information from said e-mail and routes said e-mail to one of the plurality of said support persons.

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