System and method for identifying an unidentified caller
First Claim
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1. A system for identifying a caller requesting service that performs the identification independent of human interaction with the caller, the caller having input a destination telephone number to request service, the system comprising:
- a database containing stored voiceprint data identified with a known caller having previously requested service;
a switching system associated with the destination telephone number and receiving an incoming call and a speech sample from the caller requesting service;
a system server coupled to the switching system and receiving the incoming call, the system server further receiving the speech sample in response to the incoming call; and
a database server coupled to the system server and to the database, the database server receiving voiceprint data for the caller requesting service from the system server in response to the incoming call independent of human interaction with the caller, the database server comparing the voiceprint data for the caller requesting service with the stored voiceprint data for the known caller having previously requested service independent of human interaction with the caller to identify the caller requesting service from among a plurality of known callers having previously requested service;
the system server automatically retrieving stored information corresponding to the known caller in response to identifying the caller, the system operable to display the retrieved information for purposes of providing the requested service.
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Accused Products
Abstract
A system (8) for identifying an unidentified caller (14, 16, 18) includes a database (42) that contains utterance data (162) corresponding to a known caller. A data communications system (10) is coupled to the database (42) and receives utterance information corresponding to the unidentified caller (14, 16, 18). The data communications system (10) compares the utterance information with the utterance data (162) to identify the unidentified caller (14, 16, 18) as the known caller.
98 Citations
3 Claims
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1. A system for identifying a caller requesting service that performs the identification independent of human interaction with the caller, the caller having input a destination telephone number to request service, the system comprising:
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a database containing stored voiceprint data identified with a known caller having previously requested service;
a switching system associated with the destination telephone number and receiving an incoming call and a speech sample from the caller requesting service;
a system server coupled to the switching system and receiving the incoming call, the system server further receiving the speech sample in response to the incoming call; and
a database server coupled to the system server and to the database, the database server receiving voiceprint data for the caller requesting service from the system server in response to the incoming call independent of human interaction with the caller, the database server comparing the voiceprint data for the caller requesting service with the stored voiceprint data for the known caller having previously requested service independent of human interaction with the caller to identify the caller requesting service from among a plurality of known callers having previously requested service;
the system server automatically retrieving stored information corresponding to the known caller in response to identifying the caller, the system operable to display the retrieved information for purposes of providing the requested service.
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2. A method for identifying a caller requesting service and having input a destination telephone number to request service, the identification being performed independent of human interaction with the caller, the method comprising:
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storing voiceprint data identified with a known caller having previously requested service;
receiving an incoming call from the caller requesting service;
receiving, in response to the incoming call, a speech sample from the caller requesting service;
communicating voiceprint data for the caller requesting service to a database server;
comparing the voiceprint data for the caller requesting service with the stored voiceprint data for the caller having previously requested service independent of human interaction with the caller and using the database server;
identifying the caller requesting service from among a plurality of known callers having previously requested service according to the comparison;
automatically retrieving information corresponding to the known caller in response to identifying the caller; and
displaying the retrieved information for purposes of providing the requested service.
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3. A method for identifying a caller independent of human interaction with the caller, comprising:
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storing voiceprint data identified with a known caller;
receiving an incoming call and a speech sample from a first caller;
identifying the first caller as the known caller;
storing additional voiceprint data identified with the known caller using voiceprint data for the first caller;
receiving an incoming call from a second caller;
receiving a speech sample from the second caller in response to the incoming call;
communicating voiceprint data for the second caller to a database server independent of human interaction with the second caller;
comparing the voiceprint data for the second caller with the stored voiceprint data and with the additional stored voiceprint data independent of human interaction with the second caller and using the database server;
identifying the second caller as the known caller according to the comparison; and
automatically retrieving information corresponding to the first caller in response to identifying the second caller; and
displaying the retrieved information to provide requested service to the caller.
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Specification