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System and method for identifying an unidentified caller

  • US 6,456,698 B1
  • Filed: 01/15/1999
  • Issued: 09/24/2002
  • Est. Priority Date: 06/28/1996
  • Status: Expired due to Term
First Claim
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1. A system for identifying a caller requesting service that performs the identification independent of human interaction with the caller, the caller having input a destination telephone number to request service, the system comprising:

  • a database containing stored voiceprint data identified with a known caller having previously requested service;

    a switching system associated with the destination telephone number and receiving an incoming call and a speech sample from the caller requesting service;

    a system server coupled to the switching system and receiving the incoming call, the system server further receiving the speech sample in response to the incoming call; and

    a database server coupled to the system server and to the database, the database server receiving voiceprint data for the caller requesting service from the system server in response to the incoming call independent of human interaction with the caller, the database server comparing the voiceprint data for the caller requesting service with the stored voiceprint data for the known caller having previously requested service independent of human interaction with the caller to identify the caller requesting service from among a plurality of known callers having previously requested service;

    the system server automatically retrieving stored information corresponding to the known caller in response to identifying the caller, the system operable to display the retrieved information for purposes of providing the requested service.

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