Methods and apparatus for providing a called party call disposition options in real time

• US 6,459,780 B1
• Filed: 02/15/2000
• Issued: 10/01/2002
• Est. Priority Date: 02/15/2000
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Services Corporation (Verizon Communications Inc.)
• Inventors: Wurster, John H., Middleswarth, Susan M.
• Primary Examiner(s): TIEU, BINH KIEN
• Application Number:
  US09/505,145
• Time in Patent Office: 959 Days
• Field of Search: 379/142, 379/188, 379/196, 379/197, 379/198, 379/199, 379/200, 379/245, 379/246, 379/88.19, 379/88.2, 379/88.21, 379/88.23, 379/88.25, 379/88.11, 379/88.12, 379/88.18
• US Class Current: 379/142.02
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party

Abstract

Call screening and other communication services are described. The described methods and apparatus allow a call screening service subscriber to be provided with a caller supplied spoken name when caller ID information is blocked or unavailable. The call screening service subscriber can decide after hearing the spoken identification information how to dispose of the call. A plurality of call disposition options are supported including accept the call, reject the call, transfer to voice mail, etc. A specific salesman reject message is included as one of the call disposition options. In order to support interactive real time subscriber selection of call disposition options and the use of an answering machine by call screening service subscribers, methods and apparatus are used to detect when a human, as opposed to a machine has answered a call. When a call seeking call disposition instructions is answered by an answering machine, the caller is connected to the answering machine without further call screening being performed. Accordingly, the call screening service supports the use of home answering machines to receive messages from calls that would otherwise be blocked or disposed of if the call screening service subscriber answered his or her phone.

Claims

1. A call processing method, comprising the steps of:

operating a telephone switch to detect a first call directed to a subscriber premises;

initiating a second telephone call to the subscriber premises in response to detection of the first call;

datermining if the subscriber to whom the first call is directed subscribes to a voice mail service;

requesting, via the second telephone call, call disposition information from the subscriber, the step of requesting including,

when it is determined that the subscriber subscribes to a voice mail service, playing a first set of call disposition options to the subscriber, the first including a send to voice mail option, and

when it is determined that the subscriber does not subscribe to a voice mail service, playing a second set of call disposition options to the subscriber, the second set not including a send to voice mail option; and

completing the processing of the first call as a function of call disposition information obtained from the subscriber.

2. The method of claim 1, further comprising the step of:

determining if caller identification information is blocked or unavailable for the first call; and

wherein the steps of initiating a second call, requesting call disposition information, and completing the processing of the first call as a function of call disposition information obtained from the subscriber are performed after determining that caller identification information for the first call is blocked or unavailable.

3. The method of claim 1, wherein the step of requesting call disposition information from the subscriber includes the step of providing the subscriber with a list of call disposition options including a refuse sales call option.

4. The method of claim 3, wherein a caller is responsible for initiating the first call, the method further comprising the step of:

playing a message to the caller indicating that the called party does not accept sales, calls.

5. The method of claim 3, wherein a caller is responsible for initiating the first call, the method further comprising the step of:

playing a message to the caller indicating that the called party does not accept sales calls and requesting that the called party be added to a list of parties who are not to be called in the future when the subscriber selects the refuse sales call option.

6. The method of claim 3, wherein the step of providing the user with a list of call disposition options includes the step of providing a send to voice mail call disposition option.

7. The method of claim 6, further comprising the steps of:

detecting when the user selects the send to voice mail call disposition option; and

in response to detecting the selection of the send to voice mail call disposition option performing the steps of;

terminating the second call to the subscriber premises; and

completing the first call to a voice mail system.

8. The method of claim 6, wherein the step of completing the first call to a voice mail system includes the steps of:

initiating a third call to the subscriber premises;

directing the third call to the voice mail system; and

bridging the first and third calls.

9. The method of claim 1,

wherein the step of requesting call disposition information from the subscriber includes the step of providing the subscriber with a list of call disposition options including a send to voice mail option;

detecting when the user selects the send to voice mail call disposition option; and

in response to detecting the selection of the send to voice mail call disposition option performing the steps of;

terminating the second call to the subscriber premises; and

completing the first call to a voice mail system.

10. The method of claim 9, wherein the step of completing the first call to a voice mail system includes the steps of:

initiating a third call to the subscriber premises;

directing the third call to the voice mail system; and

bridging the first and third calls.

11. A call processing method, comprising the steps of:

operating a telephone switch to detect a first call directed to a subscriber premises;

initiating a second call to the subscriber premises in response to detection of the first call;

requesting call disposition information from the subscriber, the step of requesting call disposition information from the subscriber including providing the subscriber with a list of call disposition options including a send to voice mail call disposition option;

initiating a third call to the subscriber premises;

directing and completing the third call to the voice mail system; and

bridging the first and third calls; and

wherein the second and third calls are initiated by an intelligent peripheral device coupled to a telephone switch used for completing calls to the subscriber premises.

12. The method of claim 11, further comprising the step of:

parking the first call at said switch while the intelligent peripheral initiates the second and third calls.

13. A call processing method, comprising the steps of:

operating a telephone switch to detect a first call directed to a subscriber premises;

determining if caller identification information for the first call is blocked or unavailable;

when it is determined that caller identification information for the first call is not blocked and is available, completing the first call to the subscriber premises; and

when it is determined that the caller identification information for the first call is blocked or unavailable performing the steps of;

contacting the subscriber premises for call disposition information by placing a second call to the subscriber premises;

obtaining call disposition information from a human individual located at the subscriber premises; and

disposing of the call as a function of call disposition information obtained from the individual,

the step of disposing of the call including, when the call disposition information indicates selection of a send to voice mail option;

(i) initiating a third call to the subscriber premises;

(ii) directing and completing the third call to the voice mail system; and

(iii) bridging the first and third calls.

14. The method of claim 13, wherein when it is determined that the caller identification information for the first call is blocked or unavailable, the method includes the additional steps of:

using an intelligent peripheral device coupled to the switch to prompt a caller associated with the first call to orally provide identification information;

recording identification information obtained from the caller; and

playing the recorded identification information to the contacted individual before obtaining call disposition information from the individual.

15. The method of claim 14, wherein the step of contacting an individual located at the subscriber premises for call disposition information includes the step of:

requesting call disposition information.

16. The method of claim 15, wherein the step of initiating a second call includes the step of:

operating the intelligent peripheral device to place the second call to the subscriber premises; and

wherein the step of requesting call disposition information includes the step of operating the intelligent peripheral device to play a menu listing available call disposition options.

17. The method of claim 16, wherein the step of obtaining call disposition information includes the step of operating the intelligent peripheral to detect input from the contacted individual.

18. The method of claim 17, wherein the step of operating the intelligent peripheral to detect input includes the step of using a DTMF detector to detect DTMF tones indicative of a call disposition selection.

19. The method of claim 17, wherein the step of operating the intelligent peripheral to detect input includes the step of using a speech recognizer to detect speech indicative of a call disposition selection.

20. The method of claim 15, wherein the step of requesting call disposition information includes the step of providing the contacted individual with a list of call disposition options including a send to voice mail option, the method further comprising the steps of:

detecting when the individual selects the send to voice mail call disposition option; and

in response to detecting the selection of the send to voice mail call disposition option performing the steps of;

terminating the second call to the subscriber premises; and

completing the first call to a voice mail system.

21. The method of claim 15,

wherein the step of requesting call disposition information includes the step of providing the subscriber with a list of call disposition options including a refuse sales call option;

and

wherein the step of disposing of the call includes, when the refuse sales call option is selected, playing a message to the caller indicating that the called party does not accept sales calls and requesting that the called party be added to a list of parties who are not to be called in the future.

22. The method of claim 13, wherein the intelligent peripheral device is used to initiate the third call.