×

Call center resource processor

  • US 6,459,788 B1
  • Filed: 04/27/1999
  • Issued: 10/01/2002
  • Est. Priority Date: 04/27/1999
  • Status: Expired due to Term
First Claim
Patent Images

1. A method for providing an absolute address for a call center resource, the method comprising:

  • receiving an address query for the absolute address into a call center resource processor from a communications system;

    in the call center resource processor, processing the address query to identify the absolute address for the call center resource;

    in the call center resource processor, generating an address response with the absolute address for the call center resource; and

    transmitting the address response with the absolute address from the call center resource processor for the communications system.

View all claims
  • 5 Assignments
Timeline View
Assignment View
    ×
    ×