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Technique for monitoring and attempting to connect destination telephone and providing information assistance upon detection of unsatisfactory connection

  • US 6,466,784 B1
  • Filed: 11/22/1999
  • Issued: 10/15/2002
  • Est. Priority Date: 04/28/1994
  • Status: Expired due to Fees
First Claim
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1. A method for managing, by an information assistance service provider, a call received through a first carrier network not controlled by the information assistance service provider, the call being connectable to a desired party through a second carrier network also not controlled by the information assistance service provider, the method comprising:

  • receiving the call by a caller through the first carrier network;

    receiving from the caller an information assistance request for a suggestion of a goods or service provider, which is unaffiliated with the information assistance service provider;

    searching a database for search results including a telephone number associated with a communications device which satisfy the request;

    establishing a connection for connecting the caller to the communications device through the second carrier network; and

    allowing the caller to be connected to an information assistance service provided by the information assistance service provider before the caller terminates the call.

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