Method and apparatus to provide enhanced directory assistance information in a communication network

• US 6,466,910 B1
• Filed: 05/02/2001
• Issued: 10/15/2002
• Est. Priority Date: 07/24/1998
• Status: Expired due to Term

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Hanson, Karrie Jo, Varley, Michael Chris, Desmond, Martha, Robinson, Bethany Scott, Unger, David G.
• Primary Examiner(s): Dorvil, Richemond
• Application Number:
  US09/847,804
• Time in Patent Office: 531 Days
• Field of Search: 704/270, 704/200, 704/260, 704/275, 704/270.1, 379/399, 379/88.1, 379/88.16, 379/88.7, 379/233
• US Class Current: 704/270.1
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/4933 with operator assistance
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A method and apparatus that provide enhanced directory assistance information. An operator receives a request for directory information about a listed party over a telephone connection. It is then determined if enhanced directory information for the listed party is available in an enhanced information database. The enhanced directory information associated with the listed party is retrieved, from the enhanced information database, as a script that incorporates the enhanced directory information. The enhanced directory information can then be provided using the script. The enhanced directory information can be stored, for example, on a Web server that is updated by the listed party and the information can be transferred using a Phone Markup Language script.

Claims

1. A method of providing enhanced directory assistance, comprising the steps of:

receiving a request from a requestor for directory information about a listed party;

determining if enhanced directory information for the listed party is available in an enhanced information database;

retrieving the enhanced directory information associated with the listed party, from the enhanced information database, as a first script that incorporates the enhanced directory information; and

providing the enhanced directory information using a second script, wherein the second script is accessible via a telephone connection.

2. The method of claim 1, wherein the first script is a hypertext markup language script.

3. The method of claim 2, wherein the second script is a phone markup language script.

4. The method of claim 2, wherein the second script is also accessible via an interactive voice response system.

5. The method of claim 1, wherein the first script is a phone markup language script.

6. The method of claim 5, wherein the second script is a phone markup language script.

7. The method of claim 5, wherein the second script is also accessible via an interactive voice response system.

8. The method of claim 1,wherein the second script is a phone markup language script.

9. The method of claim 1, wherein the first script is accessible over a telephone connection.

10. The method of claim 9, wherein the second script is also accessible via an interactive voice response system.

11. The method of claim 9, wherein the second script is a phone markup language script.

12. The method of claim 1, wherein the first script is accessible via an interactive voice response system.

13. The method of claim 12, wherein the second script is also accessible via an interactive voice response system.

14. The method of claim 12 , wherein the second script is a phone markup language script.

15. The method of claim 1, wherein the second script is also accessible via an interactive voice response system.

16. The method of claim 1, wherein the first and the second scripts are implemented using a single script.

17. The method of claim 1, wherein said steps of receiving and providing are performed through a telephone connection.

18. The method of claim 1, wherein said step of receiving comprises receiving a telephone call signal at a first platform and said step of providing comprises transferring the telephone call signal to a second platform.

19. The method of claim 1, wherein said step of determining comprises retrieving directory information. including an enhanced information indicator, from a directory database and determining whether enhanced directory information is available based on the enhanced information indicator.

20. The method of claim 1, wherein said step of providing the enhanced directory information is performed by dynamically constructing a phone markup language document based on information stored in a Web server database.

21. The method of claim 1, wherein the requested directory information relates to a plurality of listed parties and said steps of determining, retrieving and providing are performed for each of the plurality of listed parties.

22. The method of claim 1, wherein said step of providing the enhanced directory information is performed using an interactive voice response system.

23. The method of claim 1, wherein said step of providing the enhanced directory information is performed by a live directory assistance telephone operator.

24. The method of claim 1, wherein said step of receiving is performed by a live directory assistance telephone operator.

25. The method of claim 1, wherein said step of receiving is performed using an interactive voice response system.

26. The method of claim 1, further comprising the step of:

interacting with the requestor to provide additional information about the listed party through an interactive voice response system.

27. The method of claim 1, further comprising the steps of:

receiving information about the requester; and

providing the information about the requestor to the listed party.

28. A method of providing enhanced directory assistance, comprising the steps of:

receiving a request from a requestor, for enhanced directory information, the request including an identifier associated with a listed party;

retrieving a phone markup language script associated with the listed party, the phone markup language script incorporating the enhanced directory information from an

enhanced information database, which is also referenced by a hypertext markup language script to be transferred over the Internet;

converting the phone markup language script into an audio format; and

providing to the requester the audio format enhanced directory information.

29. The method of claim 28, further comprising the step of:

interacting with the requestor to provide additional information about the listed party through an interactive voice response system.

30. An enhanced directory assistance information platform, comprising:

a first communications port configured to receive a request from a requester, for enhanced directory information, the request including an identifier associated with a listed party;

a processor coupled to said first communications port configured to retrieve a phone markup language script associated with the listed party, the phone markup language script incorporating the enhanced directory information from an enhanced information database which is also referenced by a hypertext markup language script to be transferred over the Internet. said processor being further configured to convert the phone markup language script into an audio format; and

a second communications port coupled to said processor and configured to provide to the requester, the audio format enhanced directory information.

31. The apparatus of claim 30, wherein said processor is further configured to interact with the requestor to provide additional information about the listed party through an interactive voice response system.

32. An apparatus to provide enhanced directory assistance, comprising:

means for receiving a request for directory information about a listed party;

means for determining if enhanced directory information for the listed party is available in an enhanced information database; and

means for retrieving the enhanced directory information associated with the listed party, from the enhanced information database, as a script that incorporates the enhanced directory information; and

means for providing the enhanced directory information if the enhanced directory information is available.

33. An apparatus to provide enhanced directory assistance, comprising:

means for receiving a request from a requester, for enhanced directory information, the request including an identifier associated with a listed party;

means for retrieving a phone markup language script associated with the listed party, the phone markup language script incorporating the enhanced directory information from an enhanced information database, which is also referenced by a hypertext markup language script to be transferred over the Internet;

means for converting the phone markup language script into an audio format; and

means for providing to the requester the audio format enhanced directory information.

34. A method of providing access to a directory database, comprising the steps of:

receiving over a telephone connection, a request from a requestor, for directory information about a listed party;

retrieving directory information associated with the listed party, the listed party being able to directly update the directory information, such that the updated information is available to the requester at substantially the same time that the information is updated; and

Providing the directory information to the requestor over the telephone connection.

35. A method of providing a directory database, comprising the steps of:

receiving from a listed party updates to directory information associated with the listed party;

updating the directory information in the directory database; and

automatically making

the updated directory information available to a party seeking directory information over a telephone connection.

36. The method of claim 35, wherein said step of receiving is performed by receiving updates over a telephone connection.

37. The method of claim 35, wherein said step of receiving is performed by receiving updates over the Internet.