Concurrent hunt group searching methods and arrangements
First Claim
1. A method for use in a telephony system having a plurality of members, each member being associated with at least one different identified telecommunication terminal, the method comprising:
- establishing a hunt group that includes at least a portion of the plurality of members;
establishing a search order associated with the hunt group;
receiving at least a first call and a second call, the first and second calls being configured to access at least a portion of the hunt group; and
attempting to connect the first call with a first idle member within the hunt group in accordance with the search order, while concurrently attempting to connect the second call with a second idle member within the hunt group in accordance with the search order.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods and arrangements relating to voice hunt group searching techniques are provided for use in various telecommunication systems. The voice hunt group searching techniques allow for a plurality of incoming calls to concurrently attempt call set-ups to members within the voice hunt group. The voice hunt group is defined has having a plurality of members and an associated search order. Incoming calls to the voice hunt group are verified against an access list, and then allowed to attempt call set-ups with the next available member in the voice hunt group. Concurrent call set-ups are enabled through the use of an algorithm that significantly reduces queuing delays for subsequently received calls, and provides for concurrent call set-up processes.
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Citations
26 Claims
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1. A method for use in a telephony system having a plurality of members, each member being associated with at least one different identified telecommunication terminal, the method comprising:
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establishing a hunt group that includes at least a portion of the plurality of members;
establishing a search order associated with the hunt group;
receiving at least a first call and a second call, the first and second calls being configured to access at least a portion of the hunt group; and
attempting to connect the first call with a first idle member within the hunt group in accordance with the search order, while concurrently attempting to connect the second call with a second idle member within the hunt group in accordance with the search order. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
receiving a plurality calls, including the first and a second calls, each of the plurality of calls being configured to access at least a portion of the hunt group; and
concurrently attempting to connect each of the plurality of calls to different members within the hunt group in accordance with the search order.
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8. The method as recited in claim 7, wherein the step of concurrently attempting to connect each of the plurality of calls to different members within the hunt group in accordance with the search order further includes, attempting to connect each of the plurality of calls to different members within the hunt group based on a time of receipt associated with each of the plurality of calls received.
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9. An arrangement for use in a telephony system having a plurality of members, each member being associated with at least one different identified telecommunication terminal, the arrangement comprising:
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a switching mechanism configured to receive a plurality of calls, the switching mechanism being capable of being connected to a plurality of telecommunication terminals and selectively directing each of the plurality of received calls to a different telecommunication terminal selected from among the plurality of telecommunication terminals;
a controller connected to the switching mechanism, the controller having the capability to establish a hunt group that includes at least a portion of the plurality of members, establish a search order associated with the hunt group, and operatively control the switching mechanism to receive at least a first call and a second call, the first and second calls being configured to access at least a portion of the hunt group, such that the switching mechanism attempts to connect the first call with a first idle member within the hunt group in accordance with the search order, while concurrently attempting to connect the second call with a second idle member within the hunt group in accordance with the search order. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A computer-readable media for use within a telephony system having a plurality of members, each member being associated with at least one different identified telecommunication terminal, the computer-readable media comprising a plurality of instructions suitable for causing a switching mechanism to:
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establish a hunt group that includes at least a portion of the plurality of members and a search order associated with the hunt group, receive at least a first call and a second call, the first and second calls being configured to access at least a portion of the hunt group, attempt to connect the first call with a first idle member within the hunt group in accordance with the search order, while concurrently attempting to connect the second call with a second idle member within the hunt group in accordance with the search order. - View Dependent Claims (21, 22)
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23. A telecommunications system having a plurality of members, each member being associated with at least one different identified telecommunication terminal, the telecommunications system comprising:
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a plurality of telecommunication terminals; and
at least one switching mechanism connected to the plurality of telecommunication terminals, and configured to;
receive a plurality of calls, selectively direct each of the plurality of received calls to a different telecommunication terminal selected from among the plurality of telecommunication terminals, establish a hunt group that includes at least a portion of the plurality of members, establish a search order associated with the hunt group, receive at least a first call and a second call, the first and second calls being configured to access at least a portion of the hunt group, and attempt to connect the first call with a first idle member within the hunt group in accordance with the search order, while concurrently attempting to connect the second call with a second idle member within the hunt group in accordance with the search order. - View Dependent Claims (24, 25, 26)
at least one network connected to the switching mechanism; and
at least one telecommunication terminal connected to the network and configured to place at least the first call via the network.
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Specification