Method and apparatus for remotely accessing an automatic transaction processing system

• US 6,477,559 B1
• Filed: 08/21/1998
• Issued: 11/05/2002
• Est. Priority Date: 08/21/1998
• Status: Expired due to Term

• Current Assignee: Aspect Communications Corporation (Alvaria Incorporated)
• Original Assignee: Aspect Communications Corporation (Alvaria Incorporated)
• Inventors: Veluvali, Sunil K., Slater, Nancy O., Wong, Kenneth T.
• Primary Examiner(s): COURTENAY III, ST JOHN
• Application Number:
  US09/137,973
• Time in Patent Office: 1,537 Days
• Field of Search: 709/310-332, 709/200-203, 709/100-108, 709/328-330, 713/1, 713/100, 713/101, 713/2, 713/200-202, 713/182-186, 379/266.08, 379/265.02, 379/265.01, 379/265.08, 379/265.13, 257/693
• US Class Current: 718/101
• CPC Class Codes: H04L 63/08 for authentication of entities cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32
• CPC Class Codes: H04L 63/105 Multiple levels of security
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04M 3/22 Arrangements for supervision, monitoring or testing
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

A method for accessing a transaction processing system. In one embodiment, the method includes the step of receiving a remote request for access to the transaction processing system from a client device. The method further includes the step of, in response to the remote request, executing at least one server function by a server, where the at least one server function includes performing a security check to authenticate the remote request.

Claims

1. A method for accessing a transaction processing system, the method including:

receiving a remote request for access to the transaction processing system from a client device; and

in response to the remote request, causing a server to execute at least one server function, the at least one server function including performing a security check to authenticate the remote request,

wherein the remote request is received through a user interface, of a computer terminal, that prompts a user for information related to the user and to the remote request;

at least one client object is built using the information; and

the client object is used in the performance of the security check.

2. The method of claim 1, further including:

if the security check indicates that the remote request is authentic, getting a database connection to a database; and

validating a structure that is passed from the client device to the server.

3. The method of claim 2, further including:

determining whether the remote request is a request to access data in the database; and

if the remote request is a request to access data in the database, communicating with the database to retrieve the data.

4. The method of claim 3, further including:

if the remote request is a not a request to access data in a database, communicating with a transaction center to perform a configuration operation;

creating a record of the operation performed; and

storing the record in the database.

5. The method of claim 4, further including:

connecting to a redundant transaction center to perform the configuration operation.

6. The method of claim 1, wherein the remote request is in a standard software format including a remote procedure call (RPC).

7. The method of claim 4, wherein the at least one client object approximates a set of client views of a group of transaction center data.

8. The method of claim 7, wherein the group of transaction center data includes data relating to:

integrated circuit cards;

trunks;

client devices; and

levels of client access permission.

9. The method of claim 7, wherein performing the configuration operation includes at least one application programming interface (API), wherein at least one API is associated with each client object.

10. A transaction processing system including:

a transaction center to process transactions received, including routing transactions to a plurality of client devices;

a database coupled to the transaction center; and

a server coupled to the transaction center and to the plurality of client devices, wherein the server receives a remote request for access to the transaction center, and, in response, accesses the transaction center to perform an action and accesses the database to store data related to the action performed, wherein the remote request is received through a user interface, of a computer terminal, that prompts a user for information related to the user and to the remote request;

at least one client object is built using the information; and

the client object is used in the performance of a security check.

11. The transaction processing system of claim 10, further including a call center for processing telephone calls.

12. The transaction processing system of claim 10, further including a backup transaction center identical to the transaction center.

13. The transaction processing system of claim 10, wherein the remote request is in a standard form including a remote procedure call (RPC).

14. The transaction processing system of claim 11, wherein the transaction center is coupled to a public switched telephone network (PSTN).

15. A machine-readable medium storing a sequence of instructions which, when executed by the machine, cause the machine to:

receiving a remote request for access;

in response to receipt of the remote request, causing a server to perform at least one server function, the at least one server function including;

connecting to a database;

validating a structure of the remote request;

connecting to a transaction center to perform a function related to the remote request; and

modifying a record of the database to reflect the function performed,

wherein the remote request is received through a user interface, of a computer terminal, that prompts a user for information related to the user and to the remote request;

at least one client object is built using the information; and

the client object is used in the performance of a security check.

16. The machine-readable medium of claim 15, wherein the at least one server function further includes:

connecting to a redundant transaction center to perform the function related to the remote request; and

modifying a record of the database to reflect the function performed.

17. The machine-readable medium of claim 16, wherein the remote request is in a standard software format including a remote procedure call (RPC).

18. The machine-readable medium of claim 15, wherein the remote request includes at least one client object approximating a set of client views of a group of transaction center data.

19. The machine-readable medium of claim 18, wherein the group of transaction center data includes data relating to:

integrated circuit cards;

client devices; and

levels of client permission for access to the transaction center.

20. The machine-readable medium of claim 18, wherein the at least one server function includes at least one application programming interface (API), wherein the at least one API is associated with each client object.

21. The machine-readable medium of claim 15, wherein the remote request includes a request to change a configuration of the transaction processing system.

22. The machine-readable medium of claim 15, wherein the remote request includes a request for information stored in the database.