Internet-intranet greeting service

• US 6,480,484 B2
• Filed: 06/09/1998
• Issued: 11/12/2002
• Est. Priority Date: 06/09/1998
• Status: Expired due to Fees

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Inventors: Morton, Michael D.
• Primary Examiner(s): Kizou, Hassan
• Assistant Examiner(s): LOGSDON, JOSEPH B
• Application Number:
  US09/094,316
• Publication Number:
  US 20020126679A1
• Time in Patent Office: 1,617 Days
• Field of Search: 370/352, 379/67.1, 379/88.23, 379/88.25, 379/90.01, 379/52, 379/155, 379/201, 379/900, 379/210, 709/206, 709/217, 709/225, 709/218, 709/219, 709/227, 709/250
• US Class Current: 370/352
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 7/0036 where the data service is an information service
• CPC Class Codes: H04M 7/128 Details of addressing, directories or routing tables
• CPC Class Codes: Y10S 379/90 Internet, e.g. Internet phone, webphone, internet-based telephony

Abstract

An Intemet/intranet-based arrangement for automatically retrieving and presenting a greeting web page in response to a caller placing a call to a called party. This greeting service provides the caller with information relating to the called party and gives the caller various options for contacting the called party, redirecting the call or obtaining additional information. In an illustrative embodiment, a greeting application program running on a caller terminal obtains an identifier, such as a URL, of the greeting web page associated with the called party. This identifier is provided to a web browser application program running on the caller terminal, which uses it to retrieve the greeting web page and display it to the viewer during the call. The invention is applicable to both telephone calls and IP calls. Some of the actions which may be taken by the caller from the displayed greeting web page include selecting an alternate destination for the call, selecting a covering party for the call, paging the called party, leaving a message for the called party, conducting a textual chat with the called party, receiving call progress information, receiving private information intended only for the caller, and retrieving related documents.

Claims

1. A method of providing information to a caller in response to a call placed to a called party, the method comprising the steps of:

automatically determining, in response to placement of the call, an identifier of greeting data associated with the called party, the call being placed to the called party for the purpose of establishing live voice communication with the called party;

retrieving the greeting data for the called party over a network connection;

displaying a greeting web page including the greeting data to the caller during the call; and

permitting the caller to select an alternate destination for the call and, in response to a caller selection on the displayed web page, automatically redirect the call using the selected alternate destination.

2. The method of claim 1 wherein the step of automatically determining an identifier includes requesting a greeting URL for the called party from a directory server, using at least one of a telephone number, an e-mail address, a called party name, a domain name, number identifying information, and an Internet Protocol (IP) address of the called party.

3. The method of claim 1 wherein the call is a telephone call.

4. The method of claim 1 wherein the call is an Internet Protocol (IP) call.

5. The method of claim 1 further including the step of permitting the caller to select a covering party for the call based on information in the displayed web page.

7. The method of claim 1 further including the step of permitting the caller to leave a message for the called party using the displayed web page.

8. The method of claim 1 further including the step of permitting the caller to conduct a textual chat with the called party via the displayed web page.

9. The method of claim 1 wherein the displayed web page is periodically updated during the call to provide information regarding call progress.

10. As The method of claim 1 further including the step of permitting the called party to send a message to the caller via the displayed web page.

11. The method of claim 1 wherein the displayed web page includes private information intended only for the caller.

12. The method of claim 1 further including the step of permitting the caller to retrieve documents from the displayed web page.

6. A method of providing information to a caller in response to a call placed to a called party, the method comprising the steps of:

automatically determining, in response to placement of the call, an identifier of greeting data associated with the called party, the call being placed to the called party for the purpose of establishing live voice communication with the called party;

retrieving the greeting data for the called party over a network connection;

displaying a greeting web page including the greeting data to the caller during the call; and

permitting the caller to page the called party in response to a caller selection on the displayed web page.

13. An apparatus for providing information to a caller in response to a call placed to a called party, the apparatus comprising:

a database for storing greeting data associated with the called pa the greeting data being automatically determined in response to placement of the call; and

at least one server for generating a greeting web page including the greeting data associated with the called party, wherein the greeting data is retrieved in response to placement of the call, and the greeting web page is displayed to the caller during the call, the displayed web page permitting the caller to select, based on information in the displayed web page, at least one of;

(i) an alternate destination for the call; and

(ii) a covering party for the call;

wherein the selecting of an alternate destination for the call and the selecting of a covering party for the call are initiated in response to a caller selection on the displayed web page;

wherein the call is placed to the called party for the purpose of establishing live voice communication with the called party.

14. The apparatus of claim 13 wherein the call is a telephone call.

15. The apparatus of claim 13 wherein the call is an Internet Protocol (IP) call.

16. The apparatus of claim 13, wherein the at least one server is further operative to periodically update the displayed web page with additional information regarding the call or the called party.

17. The apparatus of claim 13 wherein the displayed web page provides at least one of the following capabilities:

(i) permits the caller to page the called party based on information in the displayed web page;

(ii) permits the caller to leave a message for the called party using the displayed web page;

(iii) permits the caller to conduct a textual chat with the called party via the displayed web page;

(iv) provides the caller with information regarding call progress;

(v) permits the called party to send a message to the caller via the displayed web page;

(vi) displays private information intended only for the caller; and

(vii) permits the caller to retrieve documents from the displayed web page.

18. A computer-readable medium containing software which, when executed in a computer, causes the computer to perform the steps of:

automatically determining, in response to placement of a call to a called party, an identifier of greeting data associated with the called party, the call being placed for the purpose of establishing live voice communication with the called party;

retrieving the greeting data for the called party over a network connection;

displaying a greeting web page including the greeting data to the caller during the call; and

permitting the caller to select an alternate destination for the call and, in response a caller selection on the displayed web page, automatically redirect the call placed to the called party using the selected alternate destination.

19. An apparatus for providing information to a caller in response to a call placed to a called party, the apparatus comprising:

a computer operative to implement a web browser application program and a greeting application program, wherein the web browser application program automatically retrieves greeting data associated with the called party in response to information requested by the greeting application program upon initiation of the call, such that the retrieved greeting data is displayed to the caller during the call in the form of a greeting web page, the displayed web page permitting the caller to select, based on information in the displayed web page, at least one of;

(i) an alternate destination for the call;

(ii) a covering party for the call; and

(iii) paging the called party, wherein the section of an alternate destination for the call, a covering party for the call and paging the called party are initiated in response to a caller selection on the displayed web page;

wherein the call is placed to the called party for the purpose of establishing live voice communication with the called party.

20. An apparatus for providing information to a caller in response to a call placed to a called party, the apparatus comprising:

a computer operative to implement a web browser application program and greeting application program, wherein the web browser application program automatically retrieves a greeting web page associated with the called party in response to information requested by the greeting application program upon initiation of the call, such that the retrieved greeting web page is displayed to the caller during the call, the displayed web page permitting the caller to select, based on information in the displayed web page, at least one of;

(i) an alternate destination for the call;

(ii) a covering party for the call; and

(iii) paging the called party, wherein the selection of an alternate destination for the call, a covering party for the call and paging the called party are initiated in response to a caller selection on the displayed web page;

wherein the call is placed to the called party for the purpose of establishing live voice communication with the called party.