Voice messaging system

• US 6,483,899 B2
• Filed: 06/19/1998
• Issued: 11/19/2002
• Est. Priority Date: 06/19/1998
• Status: Expired due to Term

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Agraharam, Sanjay, Goldberg, Randy G., Markowitz, Robert Edward, Rosen, Kenneth H.
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): Escalante, Ovidio
• Application Number:
  US09/100,607
• Publication Number:
  US 20020067808A1
• Time in Patent Office: 1,614 Days
• Field of Search: 379/88.13, 379/88.14, 379/100.01, 379/67.1, 379/100.08, 379/88.18, 379/230, 379/100.13, 379/88.22, 379/93.24, 704/235, 704/260, 704/270, 704/231, 704/251
• US Class Current: 379/88.14
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/53333 Message receiving aspects

Abstract

A network-based voice messaging system is provided. A voice message is received at a network. The network converts the voice message into a text message by utilizing speech recognition software. The text message is transmitted to the intended recipient as an electronic mail (e-mail) message or facsimile document and is received by the intended recipient on conventional text receiving equipment.

Claims

1. A method for transmitting an oral message to an intended recipient comprising the steps of:

receiving at a network an oral message for an intended recipient from a sending party; and

determining whether the recipients voice mailbox is full and, if the voice mail box was full, performing the following;

querying the sending party regarding the use of restricted domain speech recognition software and receiving a response;

converting the oral message to a text message using speech recognition software, wherein restricted domain speech recognition software is used if the sending party'"'"'s response indicates that it should be used; and

transmitting the text message to the intended recipient.

2. The method of claim 1, wherein said querying the sending party includes permitting the sending party to select from a menu of restricted domains.

3. The method of claim 1, wherein said text message is an electronic mail message.

4. The method of claim 1, wherein said text message is a facsimile document.

5. The method of claim 1, further determining whether the database has an entry corresponding to the intended recipient and, if not, creating an entry for the intended recipient in an intended recipient database based on the received voice message.

6. A method for transmitting an oral message to an intended recipient comprising the steps of:

receiving an oral message at a network for an intended recipient from a sending party;

determining a required format for transmitting the oral message to the intended recipient by said network;

converting the oral message to a text message;

converting said text message to a second oral message and providing the second oral message to the sending party prior to transmitting the text message to the intended recipient;

receiving oral correction information from the sending party prior to transmitting the text message to the intended recipient;

modifying said text message based on the correction information prior to transmitting the text message to the intended recipient; and

transmitting the oral message to the intended recipient in the required format.

7. The method of claim 6, wherein receiving an oral message includes receiving addressing data that was entered by the sender on a telephone keypad.

8. The method of claim 6, wherein an intended recipient database has a record of whether said intended recipient pre-indicated use of restricted domain speech recognition software for messages sent to said intended recipient.

9. The method of claim 6, wherein the required format for transmitting the oral message was pre-indicated by the intended recipient.

10. The method of claim 6, wherein information identifying a destination for transmitting the oral message in the required format is provided orally by the sender of oral message in response to a prompt.

11. The method of claim 10, wherein the e-mail address of the intended recipient is determined based on the information entered by the sender in response to the prompt.

12. The method of claim 6, wherein said required format is determined based upon information provided by the sender of the oral message.

13. The method of claim 6, wherein the conversion of the oral message is performed using restricted domain speech recognition software that is activated based upon input provided by the sender of the oral message.