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Multi-level decision-analytic approach to failure and repair in human-computer interactions

  • US 6,490,698 B1
  • Filed: 06/04/1999
  • Issued: 12/03/2002
  • Est. Priority Date: 06/04/1999
  • Status: Expired due to Term
First Claim
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1. A computerized system for repairing communication failure within a computer-user interaction context comprising:

  • a maintenance module to manage uncertainty regarding signal identification and channel fidelity;

    an intention module, supported by the maintenance module, to manage uncertainty regarding user goal recognition from signals; and

    , a conversation control subsystem surrounding the maintenance module and the intention module, to manage a joint activity and at least one high-level event regarding the joint activity.

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