Method and system for capturing telephone calls

• US 6,493,431 B1
• Filed: 11/17/1999
• Issued: 12/10/2002
• Est. Priority Date: 11/17/1999
• Status: Expired due to Term

• Current Assignee: Intellectual Ventures II LLC (Intellectual Ventures LLC)
• Original Assignee: Genuity Inc. (Lumen Technologies, Inc.), Verizon Corporate Services Group Incorporated (Verizon Communications Inc.)
• Inventors: Troen-Krasnow, David Mark, Winnett, Steven Richard
• Primary Examiner(s): Hoosain, Allan
• Application Number:
  US09/441,812
• Time in Patent Office: 1,119 Days
• Field of Search: 379/67.1, 379/69, 379/70, 379/88.09, 379/88.12, 379/88.13, 379/88.15, 379/88.17, 379/88.18, 379/88-9-, 379/88.25, 379/93.24, 379/118, 379/170, 379/179, 379/201, 379/211-212, 379/217, 379/258, 379/261-268, 379/900, 379/908, 379/88.08, 379/88.11, 379/88.2, 379/112.03, 379/142.07, 379/142.15, 379/201.01, 379/201.02, 379/201.03, 379/201.05, 379/210.02, 379/211.02, 379/212.01, 379/214.01
• US Class Current: 379/88.12
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

A server facilitates communication between a calling party and a called party. The server includes a communications interface for enabling communications with the calling party. The server also includes a processing device that receives a telephone call from the calling party and identifies the calling party. The processing device then determines whether the calling party is a predetermined party and transmits a notification to the called party when the calling party is the predetermined party.

Claims

1. A server comprising:

a communications interface configured to enable communications with a calling party; and

a processing device configured to;

receive, from the calling party, a telephone call for a called party,

store a voice message from the calling party,

identify the calling party,

determine whether the calling party is a predetermined party,

transmit a notification to the called party when the calling party is the predetermined party, the notification including a priority indicator indicating a priority of the stored voice message, and

determine a likelihood that the calling party'"'"'s call will be forwarded to the processing device.

2. The server of claim 1, wherein the processing device is configured to identify the calling party based on the calling party'"'"'s self-identification.

3. The server of claim 1, wherein the processing device is configured to identify the calling party based on the calling party'"'"'s telephone number.

4. The server of claim 1, wherein the processing device is configured to transmit the notification via at least one of electronic mail, a paging system, and a cellular system.

5. The server of claim 1, wherein the notification includes the time of the telephone call and the telephone number of the calling party.

6. The server of claim 5, wherein the notification further includes the voice message from the calling party.

7. The server of claim 1, wherein the processing device is further configured to:

transmit a personalized greeting to the calling party based on the identity of the called party;

query the calling party for information; and

store the information.

8. The server of claim 1, further comprising a memory configured to store telephone numbers of potential calling parties and a priority indicator relating to at least one of the telephone numbers.

9. The server of claim 1, wherein the processing device is configured to transmit the notification via a facsimile device.

10. A method of capturing telephone messages of a calling party for a called party, comprising:

receiving a telephone call forwarded from a called party;

identifying the calling party;

storing a message from the calling party, thereby obtaining a stored message;

determining whether the calling party is a predetermined party;

transmitting a notification to the called party when the calling party is the predetermined party, the notification including a priority indicator indicating a priority of the stored message; and

determining a likelihood that the calling party'"'"'s telephone call will be forwarded to a voice mail system.

11. The method of claim 10, wherein the identifying includes identifying the calling party based on the calling party'"'"'s self-identification.

12. The method of claim 10, wherein the identifying includes identifying the calling party based on the calling party'"'"'s telephone number.

13. The method of claim 10, wherein the transmitting a notification includes sending the notification via at least one of electronic mail, a paging system, and a cellular system.

14. The method of claim 10, wherein the transmitting a notification includes sending information representing the time of the telephone call and the telephone number of the calling party.

15. The method of claim 14, wherein the transmitting a notification includes sending a voice message from the calling party.

16. The method of claim 10, further comprising:

transmitting a personalized greeting to the calling party based on the identity of the called party;

querying the calling party for information; and

storing the information.

17. The method of claim 10, further comprising storing telephone numbers relating to potential calling parties and a priority indicator relating to at least one of the telephone numbers.

18. The method of claim 10, wherein the transmitting a notification includes sending the notification via a facsimile device.

19. A computer-readable medium having stored thereon a plurality of sequences of instructions which when executed by a processor, cause said processor to perform a method comprising:

storing a message of a calling party for a called party, thereby obtaining a stored message;

identifying the calling party;

determining whether the calling party is a predetermined party;

transmitting a notification to the called party when the calling party is the predetermined party, the notification including a priority indicator indicating a priority of the stored message; and

determining a likelihood that a call from the calling party will be forwarded to a voice mail system.

20. The computer-readable medium of claim 19, wherein the identifying includes identifying the calling party based on the calling party'"'"'s self-identification.

21. The computer-readable medium of claim 19, wherein the identifying includes identifying the calling party based on the calling party'"'"'s telephone number.

22. The computer-readable medium of claim 19, wherein the transmitting a notification includes sending the notification via at least one of electronic mail, a paging system, and a cellular system.

23. The computer-readable medium of claim 19, wherein the transmitting a notification includes sending information representing the time of the telephone call and the telephone number of the calling party.

24. The computer-readable medium of claim 23, wherein the transmitting a notification includes sending a voice message from the calling party.

25. The computer-readable medium of claim 19, further including instructions for causing said processor to perform the steps of:

transmitting a personalized greeting to the calling party based on the identity of the called party;

querying the calling party for information; and

storing the information.

26. The computer-readable medium of claim 19, further including instructions for causing said processor to perform the steps of:

determining a priority of the telephone call based on a stored indicator.

27. The computer-readable medium of claim 19, wherein the transmitting a notification includes sending the notification via a facsimile device.

28. A computer-readable medium having stored thereon a plurality of sequences of instructions which when executed by a processor, cause said processor to perform a method comprising:

receiving telephone calls for a called party;

providing at least one of a busy signal and a voice mail service in response to the received telephone calls;

analyzing a number of telephone calls received; and

determining a likelihood of a calling party receiving at least one of the busy signal and the voice mail service.

29. A system for analyzing telephone calls for a called party, comprising:

a communications interface that enables communications with a calling party; and

a message server coupled to the communications interface and configured to;

receive telephone calls forwarded from the called party,

analyze a number of telephone calls received, and

determine a likelihood that a calling party'"'"'s call will be forwarded to the message server.

30. The system of claim 29, wherein the message server is further configured to:

determine the probability that a calling party'"'"'s call will be forwarded to the message server at predetermined times.

31. A system for communicating with a calling party and a called party comprising:

means for receiving a telephone call from the calling party;

means for storing a voice message from the calling party;

means for determining whether the calling party is a predetermined party;

means for transmitting a notification to the called party when the calling party is the predetermined party, the notification including priority information indicating a priority of the voice message; and

means for determining a likelihood that the calling party'"'"'s call will be forwarded to the means for storing.

32. A method comprising:

providing voice mail service to a subscriber;

transferring a call from a calling party to the voice mail service, after a predetermined number of rings or when the subscriber'"'"'s telephone is busy;

storing a message from the calling party, thereby obtaining a stored message;

determining whether a calling party is a predetermined party;

providing a notification to the subscriber of the stored message when the calling party is the predetermined party; and

determining the likelihood that a call from a calling party will be transferred to the voice mail service.