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Method and system for correcting customer service orders

  • US 6,493,694 B1
  • Filed: 04/01/1999
  • Issued: 12/10/2002
  • Est. Priority Date: 04/01/1999
  • Status: Expired due to Term
First Claim
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1. A method for correcting a text service order from a customer, the service order having a plurality of text fields, the method comprising:

  • converting the service order into a linked data structure representing the plurality of text fields;

    applying a plurality of rules to the linked data structure to modify the linked data structure as demanded based on the plurality of rules;

    converting the linked data structure into a corrected service order when the linked data structure has been modified based on the plurality of rules; and

    recording modifications made to the service order in a log.

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