Method and apparatus for screening computer-telephony calls

• US 6,496,501 B1
• Filed: 12/29/1997
• Issued: 12/17/2002
• Est. Priority Date: 12/29/1997
• Status: Expired due to Term

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Siil, Karl Andres, Rochkind, Mark Meier
• Primary Examiner(s): Kizou, Hassan
• Assistant Examiner(s): Pezzlo, John
• Application Number:
  US08/998,844
• Time in Patent Office: 1,814 Days
• Field of Search: 370/352, 370/354-356, 370/400, 370/401, 709/202, 379/220, 379/265, 379/266, 379/210, 379/212, 379/114, 379/96, 379/67.1, 379/45, 379/69, 379/215, 705/14
• US Class Current: 370/354
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04M 2203/4563 Voicemail monitoring during recording
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A computer-telephony call which includes encoded voice communication from a calling party to a called party who has a computer capable of receiving the call, within a communication network having a services platform, can be screened by the called party. The call is received at the services platform, within the communications network, where a communication from the calling party is recorded. The communication of the call is routed to the computer of the called party so that the called party can perceive the communication of the call as the communication is being recorded at the services platform.

Claims

1. A method for screening a computer telephony call having audible communication from a calling party to a called party, the called party having a computer capable of receiving the call, comprising:

(a) receiving a data stream comprising the computer telephony call from the calling party at a voice messaging service platform within a data-network;

(b) recording the audible communication of the computer telephony call at the voice messaging service platform; and

(c) transmitting, prior to connecting the call between the called party and the calling party, the audible communication of the computer telephony call from the voice messaging service platform to the computer of the called party so that the called party can listen to the audible communication of the call substantially simultaneously to the recording of the communication of the call at the voice messaging service platform.

2. The method of claim 1, further comprising:

(d) receiving a request from the called party to connect the call; and

(e) connecting the call between the called party and the calling party.

3. The method of claim 1, further comprising:

(d) receiving a request from the called party to connect the call;

(e) connecting the call between the called party and the calling party; and

(f) ceasing to record the communication of the call recorded in said recording step (b).

4. The method of claim 1, further comprising:

(d) receiving a request from the called party to redirect the call; and

(e) redirecting the call from the calling party to a destination determined by the called party.

5. The method of claim 1, further comprising:

(d) receiving a request from the called party to redirect the call;

(e) redirecting the call from the calling party to a destination previously specified by the called party; and

(f) ceasing to record the communication of the call recorded in said recording step (b).

6. The method of claim 1, wherein the data stream is:

received at a data-network router within the data-network, the data-network router coupling the called party to the data-network; and

(e) routed from the data-network router to the voice messaging service platform.

7. The method of claim 1, wherein the data stream is:

received at a data-network router within the data-network, the data-network router coupling the called party to the data-network;

identified as a computer telephony call carrying voice-based communication at the data-network router; and

routed from the data-network router to the voice messaging service platform.

8. The method of claim 7, wherein the data stream is identified by a service-type identifier within at least one setup data packet associated with the computer telephone call.

9. The method of claim 1, wherein said receiving step (a) is performed through coordination of the calling party'"'"'s service provider and the called party'"'"'s service provider.

10. The method of claim 1, wherein the call received in said receiving step (a) was routed to the services platform using information obtained from a database server that translates a network address of the called party into a network address of the services platform.

11. The method of claim 10, wherein the database server is a Domain Naming Service (DNS) database server.

12. The method of claim 1, wherein the call received in said receiving step (a) originates from the calling party based on an alphanumeric computer name previously provided by the called party.

13. The method of claim 1, wherein the call received in said receiving step (a) originates from the calling party based on a network address previously provided by the called party.

14. The method of claim 1, wherein the call received in said receiving step (a) originates from the calling party based on a telephone number previously provided by the called party.

15. The method of claim 1, further comprising:

(d) providing the calling party an alphanumeric computer name associated with the services platform;

the call received in said receiving step (a) originating from the calling party using the alphanumeric computer name provided in said providing step (d).

16. The method of claim 1, further comprising:

(d) providing the calling party a network address associated with the services platform;

the call received in said receiving step (a) originating from the calling party using the network address provided in said providing step (d).

17. The method of claim 1, further comprising:

(d) providing the calling party a telephone number associated with the services platform;

the call received in said receiving step (a) originating from the calling party using the telephone number provided in said providing step (d).