Telemanagement system with single point of entry

• US 6,504,924 B2
• Filed: 09/24/2001
• Issued: 01/07/2003
• Est. Priority Date: 10/30/1998
• Status: Expired due to Fees

• Current Assignee: NEC Corporation of America (NEC Corporation)
• Original Assignee: NEC America (NEC Corporation)
• Inventors: Rojas, Michael J.
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): Escalante, Ovidio
• Application Number:
  US09/961,926
• Publication Number:
  US 20020054669A1
• Time in Patent Office: 470 Days
• Field of Search: 379/201.01, 379/201.03, 379/201.04, 379/201.05, 379/220.01, 379/221.02, 379/221.06, 379/232, 379/242, 379/229
• US Class Current: 379/229
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/43 Billing software details
• CPC Class Codes: H04M 15/80 Rating or billing plans; Tariff determination aspects
• CPC Class Codes: H04M 2215/0152 General billing plans, rate plans, e.g. charge rates, numbering plans, rate centers, customer accounts
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/22 Arrangements for supervision, monitoring or testing
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13349 Network management
• CPC Class Codes: H04Q 2213/13377 Recorded announcement

Abstract

A telecommunication management system drawn to processing communication between a client application single user interface, a master database, and a PBX and adjunct system, comprising connecting to the client application single user interface through a first communication channel; registering a client application; adding a second communication channel; subscribing to one or more message events from a sender; reading and posting the subscribed one or more message events; and disconnecting from the client application single user interface. The step of reading and posting a message event comprises retrieving a message packet from a message queue; checking the message packet for a specific destination; if there is no specific destination, looking up all attached application handles for the type of message in the packet and for each attached handle, forwarding the message; if there is a specific destination, finding the specific destination application handle entry, forwarding the message to the specified destination, and sending an acknowledgment packet back to the sender.

Claims

1. A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for processing communications between one or move client applications and a client manager in a telemanagement system, said method steps comprising:

connecting the client manager to a client application single user interface through a first communication channel;

registering a client application;

adding a second communication channel;

subscribing to one or more message events from a sender;

reading and posting the subscribed one or more message events comprising retrieving a message packet from a message queue;

checking the message packet for a specific destination;

if there is no specific destination, looking up all attached application handles for the type of message in the packet and for each attached handle, forwarding the message;

if there is a specific destination, finding the specific destination application handle entry, forwarding the message to the specified destination, and sending an acknowledgment packet back to the sender; and

disconnecting from the client application single user interface.