Network and method for providing an automatic recall telecommunications service with automatic speech recognition capability
First Claim
1. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
- a switch in communication with a telecommunications device associated with the telecommunications user for storing an identifying information regarding a prior calling party to the telecommunications user, and for detecting a trigger specific to the telecommunications service in response to a communication from the telecommunications device; and
an intelligent resource server in communication with the switch, wherein the intelligent resource server is for;
receiving from the switch the communication from the telecommunications device and a message including the identifying information;
playing an audible message for the telecommunications user in response to receiving the communication;
automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message; and
for placing the outgoing communication to the prior calling party based on recognition of the predetermined keyword, wherein the audible message contains the identifying information regarding the prior calling party and prompts the telecommunications user to place an outgoing communication to the prior calling party.
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Accused Products
Abstract
A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, including a switch in communication with a telecommunications device associated with the telecommunications user for storing identifying information regarding a prior calling party to the telecommunications user, and for detecting a trigger specific to the service in response to a communication from the telecommunications device, and an intelligent resource server in communication with the switch for receiving from the switch the communication from the telecommunications device and a message including the identifying information, for playing an audible message for the telecommunications user in response to receiving the communication, the audible message containing the information regarding the prior calling party and prompting the telecommunications user to place an outgoing communication to the prior calling party, and for automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message.
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Citations
23 Claims
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1. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
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a switch in communication with a telecommunications device associated with the telecommunications user for storing an identifying information regarding a prior calling party to the telecommunications user, and for detecting a trigger specific to the telecommunications service in response to a communication from the telecommunications device; and
an intelligent resource server in communication with the switch, wherein the intelligent resource server is for;
receiving from the switch the communication from the telecommunications device and a message including the identifying information;
playing an audible message for the telecommunications user in response to receiving the communication;
automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message; and
forplacing the outgoing communication to the prior calling party based on recognition of the predetermined keyword, wherein the audible message contains the identifying information regarding the prior calling party and prompts the telecommunications user to place an outgoing communication to the prior calling party. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
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a switch in communication with a telecommunications device associated with the telecommunications user for storing identifying information regarding a prior calling party to the telecommunications user, and for detecting a trigger specific to the telecommunications service in response to a communication from the telecommunications device;
a call processing module in communication with the switch, wherein the call processing module is for;
receiving from the switch the communication from the telecommunications device and a message including the identifying information; and
forplacing an outgoing communication to the prior calling party;
an enunciation module in communication with the call processing module for playing an audible message for the telecommunications user in response to receiving the communication, the audible message containing the information regarding the prior calling party and prompting the telecommunications user to place the outgoing communication to the prior calling party; and
an automatic speech recognition module in communication with the switch for recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message, wherein the call processing module places the outgoing communication to the prior calling party based on recognition of the predetermined keyword. - View Dependent Claims (8, 9, 10, 11, 12, 13)
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14. An intelligent resource server for providing a telecommunications service with automatic speech recognition for a telecommunications user, comprising:
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a call processing module, wherein the call processing module is for;
receiving from a switch in communication with a telecommunications device associated with the telecommunications user a communication from the telecommunications device and a message including identifying information relating to a prior calling party; and
forplacing an outgoing communication to the prior calling party;
an enunciation module in communication with the call processing module for playing an audible message for the telecommunications user in response to receiving the communication, the audible message containing the information regarding the prior calling party and prompting the telecommunications user to place the outgoing communication to the prior calling party; and
an automatic speech recognition module in communication with the switch for recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message, wherein the call processing module places the outgoing communication to the prior calling party based on recognition of the predetermined keyword. - View Dependent Claims (15, 16)
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17. A method for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
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detecting a communication from the telecommunications user;
playing an audible message for the telecommunications user in response to detection of the communication, the audible message containing identifying information regarding a prior calling party and prompting the telecommunications user to place an outgoing communication to the prior calling party;
recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message; and
placing the outgoing communication to the prior calling party based on recognition of the predetermined keyword. - View Dependent Claims (18, 19)
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20. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:
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means for detecting a communication from the telecommunications user;
means for playing an audible message for the telecommunications user in response to detection of the communication, the audible message containing identifying information regarding a prior calling party and prompting the telecommunications user to place an outgoing communication to the prior calling party;
means for recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message; and
means for placing the outgoing communication to the prior calling party based on recognition of the predetermined keyword. - View Dependent Claims (21, 22, 23)
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Specification