Human resource knowledge modeling and delivery system
First Claim
1. A knowledge-based human resource information dissemination system, comprising:
- a human resources knowledge model, the knowledge model comprising hierarchically-organized responses to expected queries, the responses having embedded parameters;
an organization-specific information repository containing values for parameters of the human resources knowledge model;
an employee-specific information repository containing values for parameters of the human resources knowledge model;
a compiler that uses the human resources knowledge model to combine information from the organization-specific information repository and the employee-specific information repository to deliver personalized human resources information concerning a specific employee in response to user queries; and
a bridge that enables the compiler to access information in the employee-specific information repository.
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Abstract
A knowledge modeling and delivery system combines pre-configured, parameterized models of human resource knowledge with organization-specific and employee-specific data. It delivers personalized answers to employee and manager questions about benefit plans, payroll, human resource (HR) policies, procedures, and practices. The pre-configured, parameterized models can be created and maintained outside the organization, the organizational data are created and maintained by the organization, and personal data are accessed or read from existing human resource management systems (HRMS'"'"'s). This threefold partitioning yields a system that can be quickly customized to an individual organization, yields detailed and accurate information for individuals within the organization, and can be maintained in a cost-effective manner.
270 Citations
23 Claims
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1. A knowledge-based human resource information dissemination system, comprising:
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a human resources knowledge model, the knowledge model comprising hierarchically-organized responses to expected queries, the responses having embedded parameters;
an organization-specific information repository containing values for parameters of the human resources knowledge model;
an employee-specific information repository containing values for parameters of the human resources knowledge model;
a compiler that uses the human resources knowledge model to combine information from the organization-specific information repository and the employee-specific information repository to deliver personalized human resources information concerning a specific employee in response to user queries; and
a bridge that enables the compiler to access information in the employee-specific information repository. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method of answering human resource queries regarding employees, the method comprising:
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collecting organization-specific data in an organization information repository;
generating personalized responses to human resources queries, each response concerning a particular employee, based on a human resources knowledge model containing parameters for the organization-specific data and employee-specific data, the knowledge model comprising hierarchically-organized responses to expected queries with embedded parameters;
accessing an employee information repository, using a bridge, to obtain the employee-specific data;
accessing the organization-specific repository to obtain the organization-specific data;
compiling the knowledge model by substituting the obtained employee-specific data and organization-specific data for knowledge model parameters to generate the responses to the human resources queries; and
transferring the generated responses as answers to the human resources queries. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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21. A knowledge-based employee information system, comprising:
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means for modeling responses to employee-related queries in a hierarchical organization, the modeled responses having embedded parameters;
means for storing organization-specific information, the organization-specific information comprising values for parameters of said modeling means;
means for storing employee-specific information, the employee-specific information comprising values for parameters of said modeling means;
means for responding to user queries by combining information from the organization-specific information storage means and the employee-specific information storage means using modeled responses, each response being personalized for a specific employee; and
bridge means for enabling the compiler to access information in the individual-specific information repository.
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22. A knowledge-based information system, comprising:
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a human resources knowledge model comprising hierarchically-organized responses to expected queries, the responses having embedded parameters;
an organization-specific information repository containing values for parameters of the human resources knowledge model;
an individual-specific information repository containing values for parameters of the human resources knowledge model; and
a compiler that uses the human resources knowledge model to combine information from the organization-specific information repository and the individual-specific information repository to provide personalized information concerning a specific individual to a user and/or other process; and
a bridge that enables the compiler to access information in the individual-specific information repository.
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23. A method of disseminating information, the method comprising:
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collecting organization-specific data in an organization information repository;
generating compiled hierarchically organized information offerings by reference to a human resources knowledge model containing parameters for the organization-specific data and individual-specific data;
accessing, via a bridge, an individual information repository to obtain the individual-specific data;
accessing the organization-specific repository to obtain the organization-specific data; and
transferring the compiled information offerings to users, the compiled information being personalized for specific individuals.
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Specification