Informing system

• US 6,510,205 B2
• Filed: 03/16/2001
• Issued: 01/21/2003
• Est. Priority Date: 11/17/1998
• Status: Expired due to Fees

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Nakanishi, Takashi, Daimon, Yoshitaka
• Primary Examiner(s): Ramakrishnaiah, Melur
• Assistant Examiner(s): Taylor, Barry W
• Application Number:
  US09/809,112
• Publication Number:
  US 20010013109A1
• Time in Patent Office: 676 Days
• Field of Search: 379/37, 379/38, 379/43, 379/44, 379/32.01, 379/33, 714/10
• US Class Current: 379/32.01
• CPC Class Codes: G08B 25/005 Alarm destination chosen according to a hierarchy of available destinations, e.g. if hospital does not answer send to police station

Abstract

An informing system is provided that informs an optimum person to be called of a failure when a failure occurs in an information processing system. The informing system includes operation monitoring means (13) for detecting a failure in the information processing system and for acquiring the failure situation, time monitoring means (17) for acquiring a failure time when the failure in the information processing system is detected by the operation monitoring means (13), device to-be-called lists (22, 23) having a record of the types of the device to be called that is used for calling and the priorities of call numbers corresponding to the failure situation and the failure time, list updating means (18) for updating the device-to-be-called list, and calling means (16) for searching the device-to-be-called list using the failure situation and the failure time as keys and for calling by determining the type of the device to be called and the call number.

Claims

1. An informing system to inform of failure contents using a communication line when a failure occurs in an information processing system, comprising:

an operation monitoring unit to detect an occurrence of the failure in the information processing system and to acquire a failure situation;

a time monitoring unit to acquire a failure time when the failure of the information processing system detected by the operation monitoring unit occurs;

a device-to-be-called list containing types of devices to be called and priorities of call numbers used for calling each person to be called in accordance with the failure situation and the failure time, the devices to be called being prepared for each person to be called;

a list updating unit to update the device-to-be-called list; and

a calling unit to search the device-to-be-called list using the failure situation and the failure time as keys and to call by designating a type and a call number of a device to be called.

2. The informing system according to claim 1, further comprising a display device that has a screen to display names of people to be called, priorities of each person, a duty type, type of device to be called that is used for calling each person to be called, the call numbers, and the priorities of the call numbers when the failure occurs during normal operation of the information processing system.

3. The informing system according to claim 2, further comprising a display device that has a screen to display detection information including the failure time, an error name and a target of call, and a call situation including names of the people to be called, priorities of the names, a duty type, a call situation, a time corresponding to the call situation, the type of the device to be called that is used for calling a person to be called and a call number.

4. The informing system according to claim 1, further comprising a display device that has a screen to display detection information including the failure time, an error name and a target of call, and a call situation including names of the people to be called, priorities of the names, a duty type, a call situation, a time corresponding to the call situation, the type of the device to be called that is used for calling a person to be called and a call number.

5. The informing system according to claim 1, further comprising a failure code list having a record of whether calling is performed or not corresponding to a failure code acquired from the failure situation obtained by the operation monitoring unit and designation of call timing, so as to perform calling with reference to the failure code list when a failure occurs.

6. The informing system according to claim 1, further comprising an operating key table having a record of time information for advancing the failure time corresponding to a remaining time until an exchange of a person to be called, wherein the system searches the operating key table using an operating key recorded in a failure code list corresponding to a failure code, defines a time for advancing the failure time and calls a person to be called in accordance with the advanced failure time.

7. An informing system to inform of failure contents using a communication line when a failure occurs in an information processing system, the system comprising;

an operation monitoring unit to detect an occurrence of the failure in the information processing system and to acquire a failure situation;

a time monitoring unit to acquire a failure time when the failure of the information processing system detected by the operation monitoring unit occurs;

a rota having a record of people to be called and priorities of the people to be called corresponding to the failure situation and the failure time;

a roster having a record of duty types of the people to be called corresponding to the failure time;

a device-to-be-called list containing types of devices to be called and priorities of call numbers used for calling each person to be called in accordance with a duty type of each person to be called, the devices to be called being prepared for each person to be called;

a list updating unit to update the rota, the roster and the device-to-be-called list; and

calling unit to search the rota, the roster and the device-to-be-called list using the failure situation and the failure time as keys and to call by determining a type of the device to be called and a call number.

8. The informing system according to claim 7, further comprising a display device that has a screen to display names of the people to be called, priorities of each person, a duty type, type of device to be called that is used for calling each person to be called, the call numbers, and the priorities of the call numbers when the failure occurs during normal operation of the information processing system.

9. The informing system according to claim 7, further comprising a display device that has a screen to display detection information including the failure time, an error name and a target of call, and a call situation including names of the people to be called, priorities of the names, a duty type, a call situation, a time corresponding to the call situation, the type of the device to be called that is used for calling a person to be called and a call number.

10. The informing system according to claim 7, further comprising a failure code list having a record of whether calling is performed or not corresponding to a failure code acquired from the failure situation obtained by the operation monitoring unit and designation of call timing, so as to perform calling with reference to the failure code list when a failure occurs.

11. The informing system according to claim 7, further comprising an operating key table having a record of time information for advancing the failure time corresponding to a remaining time until an exchange of a person to be called, wherein the system searches the operating key table using an operating key recorded in a failure code list corresponding to a failure code, defines a time for advancing the failure time and calls a person to be called in accordance with the advanced failure time.

12. An informing system, comprising:

an operation monitoring unit to detect an occurrence and failure situation of a failure in an information processing system;

a time monitoring unit to acquire a failure time when the failure occurs;

a device-to-be-called list containing types of devices corresponding to people to be called, and priorities of all numbers used for calling each person to be called in accordance with the failure situation and the failure time;

a calling unit to search the device-to-be-called list based on the failure situation and the failure time, and to call each person to be called by designating a type and a call number of a corresponding device to be called.

13. An informing method, comprising:

detecting an occurrence and failure situation of a failure in an information processing system;

acquiring a failure time when the failure occurs;

searching device-to-be-called list, containing types of devices corresponding to people to be called and priorities of all numbers used for calling each person to be called, based on the failure situation and failure time;

calling each person to be called and informing of the failure, based on the searching of the device-to-to-be-called list and by designating a type and a call number of a corresponding device to be called.