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Internet-enabled voice-response service

  • US 6,519,246 B1
  • Filed: 06/30/1997
  • Issued: 02/11/2003
  • Est. Priority Date: 06/30/1997
  • Status: Expired due to Term
First Claim
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1. A method of providing a remote user with access to a voice response unit, comprising the steps of:

  • accepting access from the remote user;

    transmitting to the remote user, via a data network, information to be displayed, the information representing a plurality of voice response units that may be selected;

    receiving from the remote user, via the data network, a first selection indicating a selected one of the plurality of voice response units;

    establishing audio communications with the selected voice response unit, via a telephone network;

    receiving from the selected voice response unit, via the telephone network, an audio message indicating a plurality of options that may be selected;

    transmitting to the remote user, via the data network, information corresponding to the received audio message;

    receiving from the remote user, via the data network, a second selection indicating a selected one of the plurality of options; and

    transmitting to the selected voice response unit, via the telephone network, an audio signal based on the selected option.

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