System and method for selectively retrieving messages stored on telephony and data networks
First Claim
Patent Images
1. A system for selectively retrieving a plurality of voice-mail and electronic mail messages from a plurality of telephony network-based and data network-based message storage devices and storing the plurality of retrieved messages on a single common message storage device, comprising:
- a server for retrieving and storing the plurality of retrieved messages retrieved from a plurality of telephony network-based and data network-based message storage devices wherein the server uses an energy level detection algorithm, a tone detection algorithm and a speech processing algorithm to communicate with and retrieve those messages of the plurality of retrieved messages from the telephony network-based message storage devices and wherein the energy level detection algorithm, the tone detection algorithm and the speech processing algorithm delete extraneous leading and trailing prompts and pauses from said those messages.
8 Assignments
0 Petitions
Accused Products
Abstract
A system and method for selectively retrieving voice-mail and electronic mail messages from a plurality of message storage devices residing on a telephony network and a data network and storing such retrieved messages in a common message storage device from which the retrieved messages can be accessed, edited and deleted.
-
Citations
16 Claims
-
1. A system for selectively retrieving a plurality of voice-mail and electronic mail messages from a plurality of telephony network-based and data network-based message storage devices and storing the plurality of retrieved messages on a single common message storage device, comprising:
a server for retrieving and storing the plurality of retrieved messages retrieved from a plurality of telephony network-based and data network-based message storage devices wherein the server uses an energy level detection algorithm, a tone detection algorithm and a speech processing algorithm to communicate with and retrieve those messages of the plurality of retrieved messages from the telephony network-based message storage devices and wherein the energy level detection algorithm, the tone detection algorithm and the speech processing algorithm delete extraneous leading and trailing prompts and pauses from said those messages. - View Dependent Claims (2, 3, 4, 5, 6)
-
7. A system for retrieving messages from telephony network-based and data network-based message storage devices and storing the retrieved message on a single message storage device, comprising:
-
a first server for retrieving a plurality of messages from a telephony network-based message storage device and from a data network-based message storage device;
a second server networked to the first server, the second server storing the plurality of retrieved messages and enabling the plurality of retrieved messages to be accessed, edited and deleted;
a third server networked to the second server, the third server having speech processing algorithms stored thereon which enable the first server to recognize and record human speech to communicate with and retrieve voice messages of the plurality of messages from the telephony network-based message storage devices; and
a fourth server networked to the third server, the fourth server deleting both extraneous leading and trailing prompts and pauses from the voice messages retrieved by the first server to create edited messages. - View Dependent Claims (8, 9, 10, 11, 12, 13, 14, 15)
-
-
16. A method for selectively retrieving voice-mail messages from a plurality of telephony network-based message storage devices and electronic mail messages from data network-based message storage devices, comprising the steps of:
-
using an energy level detection algorithm, a tone detection algorithm and a speech processing algorithm to retrieve and copy the voice-mail messages from the telephony network-based message storage devices and delete extraneous leading and trailing prompts and pauses from the voice-mail messages;
retrieving and copying electronic messages from the data network-based message storage devices; and
storing the retrieved and copied voice-mail messages and electronic messages on a single common message storage device from which the retrieved and copied messages can be accessed, edited and deleted.
-
Specification