Dynamic customer profile management

• US 6,519,571 B1
• Filed: 05/27/1999
• Issued: 02/11/2003
• Est. Priority Date: 05/27/1999
• Status: Expired due to Term

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture LLP (Accenture PLC)
• Inventors: Mitchell, James D., Barrese, James J., Guheen, Michael F.
• Primary Examiner(s): GRAVINI, STEPHEN MICHAEL
• Application Number:
  US09/321,273
• Time in Patent Office: 1,356 Days
• Field of Search: 705/1, 705/10, 705/14, 700/17, 700/83, 379/10, 379/14, 379/29
• US Class Current: 705/14.66
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/0277 Online advertisement

Abstract

The present invention is provided for utilizing various types of user indicia such as search requests, products purchased, products looked at but not purchased, products purchased and returned, reasons for returning products, customers stated profile including income level, education level, stated profession, etc. for the purpose of customizing a user interface.

Claims

1. A method for dynamic customer profile management comprising the steps of:

(a) developing a user profile comprising user indicia;

(b) prioritizing a plurality of features characterizing an item for purchase, based upon the user profile;

(c) customizing a display of the item for purchase so as to accentuate features with high priority;

(d) displaying the item for purchase; and

(e) allowing the profiled user to select the item for purchase.

2. The method as set forth in claim 1, wherein the item includes at least one of a product and service.

3. The method as set forth in claim 1, wherein the user indicia includes search requests.

4. The method as set forth in claim 1, wherein the user indicia includes at least one of a product and a service purchased.

5. The method as set forth in claim 4, wherein the at least one of a product and a service is purchased and returned.

6. The method as set forth in claim 1, wherein the user indicia includes reasons for returning at least one of a product and a service.

7. The method as set forth in claim 1, wherein the user indicia includes a customer stated profile.

8. The method as set forth in claim 7, wherein the profile includes at least one of an income level, an education level, and a profession.

9. A computer-readable medium programmed with a set of acts comprising:

(a) developing a user profile comprising user indicia;

(b) prioritizing a plurality of features characterizing an item for purchase, based upon the user profile;

(c) customizing a display of the item for purchase so as to accentuate features with high priority;

(d) displaying the item for purchase; and

(e) allowing the profiled user to select the item for purchase.

10. The computer-readable medium as set forth in claim 9, wherein the item includes at least one of a product and a service.

11. The computer-readable medium as set forth in claim 9, wherein the user indicia includes search requests.

12. The computer-readable medium as set forth in claim 9, wherein the user indicia includes at least one of a product and a service purchased.

13. The computer-readable medium as set forth in claim 12, wherein the at least one of a product and a service is purchased and returned.

14. The computer-readable medium as set forth in claim 9, wherein the user indicia includes reasons for returning at least one of a product and a service.

15. The computer-readable medium as set forth in claim 9, wherein the user indicia includes a customer stated profile.

16. The computer-readable medium as set forth in claim 15, wherein the profile includes at least one of an income level, and education level, and a profession.

17. A system for dynamic customer profile management comprising:

(a) means for developing a user profile comprising user indicia;

(b) means for prioritizing a plurality of features characterizing an item for purchase, based upon the user profile;

(c) means for customizing a display of the item for purchase so as to accentuate features with high priority;

(d) means for displaying the item for purchase; and

(e) means for allowing the profiled user to select the item for purchase.