Automated competitive business call distribution (ACBCD) system

• US 6,526,135 B1
• Filed: 11/18/1998
• Issued: 02/25/2003
• Est. Priority Date: 11/18/1998
• Status: Expired due to Term

• Current Assignee: RPX Clearinghouse LLC (RPX Corporation)
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Paxson, Dana W.
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): BUI, BING Q
• Application Number:
  US09/195,774
• Time in Patent Office: 1,560 Days
• Field of Search: 379/265,266,309,120,121,88.16,88.18,93.12,112.09,114.24,218.01,213.01
• US Class Current: 379/218.01
• CPC Class Codes: H04M 3/5191 interacting with the Internet
• CPC Class Codes: H04M 3/5232 Call distribution algorithms
• CPC Class Codes: H04M 3/5234 Uniform load distribution

Abstract

The ACBCD distributes calls for business service in a given business category to competing businesses on the basis of proportionate shares allocated to the individual competitors, all without ongoing manual intervention in the allocation process. The distribution process takes one of several forms, all of which guarantee any competitor in a given business category a minimum competitive share of the incoming calls for business service. The invention provides a means for each competitor in a given business category to raise or lower its own expected relative share of the incoming calls, subject to constraints imposable by the supplier of the invention'"'"'s call-distribution service. This invention is useful in many communication networks, including and not limited to the traditional PSTN 10, in the Internet and World Wide Web, or in any mixture of these technologies.

Claims

1. A method of providing information to a caller from a first party, comprising:

receiving a request for information relating to a particular industry;

referencing a database of third parties associated with the particular industry;

prioritizing the third parties within the database according to a predetermined formula based in part upon amounts paid to be first party by the third parties;

selecting a third party by the first party from the database according to the prioritizing; and

delivering the information about the selected third party to the caller.

2. The method of claim 1 further comprising automatically connecting the caller to the selected third party.

3. The method of claim 1 further comprising prioritizing the third parties based upon time criteria provided by the third parties.

4. The method of claim 1 further comprising prioritizing the third parties based upon geographical criteria provided by the third parties.

5. The method of claim 1 wherein selecting a third party from the database according to the prioritizing comprises pseudorandomly selecting a third party according to a weight that is based in part on said prioritizing.

6. The method of claim 5 wherein selecting a third party from the database according to the prioritizing comprises selecting third parties at a controlled frequency.

7. The method of claim 1 further comprising querying the caller to determine the request for information.

8. The method of claim 1 wherein receiving a request for information comprises receiving an audible request;

and

wherein delivering the information comprises delivering the information audibly.

9. A system for providing information to a caller from a first party, comprising an interface and a control system associated with the interface and adapted to:

receive a request for information relating to a particular industry;

reference a database of third parties associated with the particular industry;

prioritize the third parties within the database according to a predetermined formula based in part upon amounts paid to the first party by the third parties;

select a third party by the first party from the database according to the prioritizing; and

deliver the information about the selected third party to the caller.

10. A system for providing information from a first party to a caller about a third party, said system comprising:

a database comprising entries of third parties, said entries comprising information about the third parties including contact information and industry information;

a receiver adapted to receive a request from the caller asking for information for a third party within a given industry;

logic adapted to reference the database and the industry information and select a third party by the first party based on the industry information and a pseudorandom process in which the pseudorandom process is weighted based on amounts paid by the third parties to be listed within the database; and

a transmitter to provide the contact information to the caller.

11. The system of claim 10 wherein said transmitter is adapted to connect automatically the caller with the selected third party.

12. The system of claim 10 wherein said logic selects third parties at a controlled frequency.

13. The system of claim 10 wherein said logic selects third parties based in part upon the time of day.

14. The system of claim 10 wherein said logic selects third parties based in part upon geographical information.

15. The system of claim 10 wherein said receiver and transmitter are associated with a communication network, said communication network comprising at least one of a public switched telephone network, a private computer network, a public computer network, the Internet, and the World Wide Web.

16. The system of claim 15 wherein the communication network comprises a public switched telephone network and is capable of conferencing the caller with the selected third party.

17. The system of claim 10 wherein said receiver is further adapted to query the caller to determine the industry.

18. The system of claim 10 wherein the receiver is adapted to receive an audible request and the transmitter is adapted to provide the contact information to the caller audibly.

19. The system of claim 10 wherein the logic is adapted to select only one third party from the database and the transmitter provides the contact information of only the selected third party to the caller.