Method, system, and computer program product for extending the functionality of a personal information manager to telephone system interactions
First Claim
1. A method of facilitating and enhancing telephone operations using the information and functionality in a personal information manager (PIM), the method comprising the steps of:
- (a) providing information contained in one or more data structures of the PIM to users of a telephone system as needed, automatically; and
(b) receiving user commands to operate the telephone system through an extension of the PIM graphical user interface (GUI), wherein the PIM executes on a computer that is distinct from any telephone of the telephone system, and wherein step (a) comprises the step of sending unread e-mail to a wireless communications device of an addressee automatically, said unread e-mail sending step comprising the steps of;
(i) identifying an unread e-mail message as eligible for forwarding to the wireless communications device;
(ii) copying the unread e-mail message into a page message when the unread e-mail message has been in an unread e-mail queue of the addressee, unread, for a predetermined time; and
(iii) sending the page message to the wireless communications device.
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Accused Products
Abstract
A method, system, and computer program product are provided that extend the functionality of personal information managers (PIMs) to allow a user to perform telephone control operations through the PIM. The method, system, and computer program product also allow the user to extend the capabilities of his telephone system. The user can receive information maintained by the PIM (such as contacts, unread e-mail messages, and calendar appointments) as needed, without requiring a query. The user can receive unread e-mail or reminders about imminent appointments through a pager, for example. Parties trying to contact the user can also receive information maintained by the user'"'"'s PIM. For example, a caller can learn the user'"'"'s whereabouts, as indicated by the user'"'"'s appointment calendar, when the user is unavailable to answer a telephone call. This functionality is provided in part by connecting the PIM and its data structures to a private branch exchange. This facilitates the distribution of information maintained by the PIM and allows control of telephone operations through the PIM user interface.
119 Citations
4 Claims
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1. A method of facilitating and enhancing telephone operations using the information and functionality in a personal information manager (PIM), the method comprising the steps of:
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(a) providing information contained in one or more data structures of the PIM to users of a telephone system as needed, automatically; and
(b) receiving user commands to operate the telephone system through an extension of the PIM graphical user interface (GUI), wherein the PIM executes on a computer that is distinct from any telephone of the telephone system, and wherein step (a) comprises the step of sending unread e-mail to a wireless communications device of an addressee automatically, said unread e-mail sending step comprising the steps of;
(i) identifying an unread e-mail message as eligible for forwarding to the wireless communications device;
(ii) copying the unread e-mail message into a page message when the unread e-mail message has been in an unread e-mail queue of the addressee, unread, for a predetermined time; and
(iii) sending the page message to the wireless communications device. - View Dependent Claims (2, 3, 4)
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Specification