Method for screening active voice mail messages

• US 6,529,587 B1
• Filed: 04/27/1999
• Issued: 03/04/2003
• Est. Priority Date: 04/27/1999
• Status: Expired due to Fees

• Current Assignee: Avago Technologies General IP PTE Limited (Broadcom, Inc.)
• Original Assignee: Agere Systems Incorporated (Broadcom, Inc.)
• Inventors: Mooney, Philip David, Cannon, Joseph M., Fleck, Donald Alfred, Johanson, James A.
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): SING, SIMON P
• Application Number:
  US09/300,109
• Time in Patent Office: 1,407 Days
• Field of Search: 379/67, 379/77, 379/88, 379/89, 379/215, 379/112.01, 379/67.1, 379/68, 379/88.22, 379/88.01, 379/88.18
• US Class Current: 379/88.18
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/4563 Voicemail monitoring during recording
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A method for screening an active incoming voice mail message broadcasts the incoming message in real time on a speaker in or associated with the subscriber'"'"'s telephone set upon and concurrent with receipt of the same by the voice mail system. Upon detection during the broadcast of an interrupt request provided by the subscriber via the subscriber'"'"'s telephone set, the calling party is connected with the subscriber, and normal recording of the message by the voice mail system is discontinued.

Claims

1. A method for screening an active incoming message in a voice mail system at a telephone set remotely connected to the voice mail system and associated with a subscriber to the voice mail system, comprising the steps of:

detecting, by the voice mail system, presence of an incoming communication connection from a calling party and intended for the subscriber;

determining by the voice mail system, when the presence of an incoming communication connection is detected, whether the telephone set associated with the subscriber is in an on-hook or an off-hook condition;

transmitting to the subscriber telephone set an incoming voice mail message as the incoming voice mail message is received by the voice mail system;

routing, by the voice mail system and in response to a determined on-hook condition of the subscriber'"'"'s telephone set, the incoming voice mail message to the subscriber'"'"'s telephone set;

detecting presence of voice on a communication connection connecting the voice mail system to the subscriber'"'"'s telephone set; and

broadcasting the routed incoming active voice mail message through a speaker in the subscriber'"'"'s telephone set as the incoming active voice mail message is received by the voice mail system.

2. The method set forth in claim 1, further comprising the steps of:

determining, in the voice mail system and in response to determination of the on-hook condition of the subscriber'"'"'s telephone set, whether the subscriber has input at the telephone set a de-activation code for de-activating a call screening mode in which incoming active voice mail messages are broadcast to the subscriber'"'"'s telephone set; and

recording the incoming active voice mail message in the voice mail system without broadcasting the message through the speaker when it is determined that the de-activation code has been input.

3. The method set forth in claim 2, wherein said step of broadcasting is performed in response to a determination that the subscriber has not input the de-activation code.

4. The method set forth in claim 1, further comprising the steps of:

determining, by the voice mail system, whether the subscriber has input at the subscriber telephone set a de-activation code to deactivate broadcasting of the incoming active voice mail message;

deactivating the broadcast of the incoming message in response to a determination that the deactivation code has been input; and

continuing recording of the incoming voice mail message after said deactivating the broadcast of the incoming voice mail message.

5. The method set forth in claim 1, further comprising the steps of:

determining, by the voice mail system, whether the subscriber has input at the subscriber telephone set a de-activation code to deactivate broadcasting of the incoming voice message;

determining, by the voice mail system and in response to a determination that the deactivation code has not been input, whether the subscriber has input at the subscriber'"'"'s telephone set an interruption request indicating a subscriber desire to interrupt the incoming active voice mail message; and

interrupting broadcasting of the incoming voice mail message in response to a determination that the subscriber has input the interrupt request.

6. The method set forth in claim 5, further comprising the steps of:

deactivating broadcasting of the active incoming voice mail message in response to a determination that the deactivation code has been input at the subscriber'"'"'s telephone set; and

continuing recording by the voice mail system of the active incoming message following said deactivating of said broadcast.

7. The method set forth in claim 5, further comprising the step of continuing recording, by the voice mail system, of the active incoming voice mail message in response to determining that no interrupt request input has been input.

8. The method set forth in claim 5, further comprising the steps of:

discontinuing, in the voice mail system, recording of the active incoming message in response to a received interrupt request input entered at the subscriber telephone set; and

establishing a communication connection between the subscriber telephone set and the calling party for interactive communication between the subscriber and the calling party in response to the received interrupt request input.

9. The method set forth in claim 5, wherein said interrupt request is input by momentarily changing the subscriber'"'"'s telephone set from the on-hook condition to the off-hook condition.

10. The method set forth in claim 5, wherein said interrupt request is input by activation of one of a predetermined DTMF key, a predetermined sequence of DTMF keys, and a dedicated key on the subscriber'"'"'s telephone set.

11. The method set forth in claim 1, further comprising the steps of:

notifying the subscriber of the presence of an active incoming message when it is determined that the subscriber'"'"'s telephone set is off-hook upon receipt of the active incoming message;

determining whether the subscriber has input at the subscriber'"'"'s telephone set a request to hear the active incoming message;

connecting the active incoming message to the subscriber'"'"'s telephone set in a listen only mode in response to determination of a received request to hear the active incoming message; and

placing an original caller already connected to the subscriber'"'"'s telephone set on hold while the subscriber connects to and listens to the active incoming message.

12. The method set forth in claim 11, wherein said step of determining whether the subscriber has input a request comprises the step of detecting a FLASH hook signal generated by the subscriber'"'"'s telephone set.

13. The method set forth in claim 11, further comprising the steps of:

detecting a re-connect request input by the subscriber while in the listen only mode of the active incoming message;

re-connecting the subscriber to the original caller in response to a detected re-connect request; and

continuing to record the active incoming message.

14. The method set forth in claim 11, further comprising the steps of:

detecting an interrupt request input by the subscriber while in the listen only mode of the active incoming message;

connecting the subscriber to the calling party in place of broadcasting of the active incoming message in response to a detected interrupt request;

discontinuing recording of the active incoming message upon connecting the subscriber to the calling party; and

maintaining the original caller on hold while the subscriber communicates with the calling party.

15. The method set forth in claim 11, further comprising the steps of:

continuing to record the active incoming message when no request to hear the active incoming message is detected.

16. The method set forth in claim 13, wherein said re-connect request comprises a FLASH hook signal generated by the subscriber'"'"'s telephone set.

17. The method set forth in claim 14, wherein said interrupt request is input by activation of one of a predetermined DTMF key, a predetermined sequence of DTMF keys, a dedicated key on the subscriber'"'"'s telephone set and a voice command.

18. The method set forth in claim 1, further comprising the steps of:

determining by the voice mail system, whether the subscriber has input at the subscriber telephone set an activation code to activate one of at least two different broadcasting modes of the incoming voice message;

determining, by the voice mail system and in response to a determination that an activation code has been input, whether the subscriber has input at the subscriber'"'"'s telephone set an interruption request indicating a subscriber'"'"'s desire to interrupt the incoming active voice mail message; and

interrupting said transmitting of the incoming voice mail message in response to a determination that the subscriber has input the interrupt request.