Apparatus and method for sending a customized message to a telephony subscriber and establishing a direct operative connection therewith within the same telephone call

• US 6,529,737 B1
• Filed: 03/01/1999
• Issued: 03/04/2003
• Est. Priority Date: 03/01/1999
• Status: Expired due to Term

• Current Assignee: Apple Inc.
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Skinner, Francis Edward, Price, Patrick Lee, DeSoto, Sherry Ann
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): Phan, Joseph T.
• Application Number:
  US09/259,458
• Time in Patent Office: 1,464 Days
• Field of Search: 379/67.1,88.12,211.02,211.03,211.04,211.05,212.01,215.01,217.01,88.18 455/459,458,466,412-417
• US Class Current: 455/466
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/5322 for recording text messages
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

An apparatus and a method for enabling the originator of a telephone call to send a customized message or signal to an unavailable telephony subscriber on a terminating telephone and to establish a direct operative connection therewith within the same telephone call. The apparatus and method include a Short Message Service device, typically operating in conjunction with a voice mail system and a call forwarding service, for providing the originator of a telephone call to the subscriber with the option of sending a short message to the subscriber'"'"'s telephone in situations where the subscriber is unavailable. The subscriber may then send a response to the originator and/or choose to establish a direct operative connection therewith within the same telephone call and without requiring either party to place a separate telephone call.

Claims

1. A telephony system for enabling an originator of a telephone call on an originating telephone to send a customized message to a telephony subscriber on a terminating telephone and selectively establish a direct operative connection therewith within the same telephone call, said system comprising:

a telecommunications switch for receiving a telephone call from an originating telephone intended for a telephony subscriber on a terminating telephone, said telecommunications switch capable of being communicably connected with said terminating telephone;

a Short Message Service (SMS) device, operably connected with said telecommunications switch, for sending an SMS message to said terminating telephone if said telephony subscriber chooses not to receive said telephone call, said SMS device capable of receiving a customized SMS message from said originating telephone, sending said SMS message to said terminating telephone, said SMS device also capable of routing said response to said originating telephone;

a connection implementing module operably connected with said telecommunications switch, said connection implementing module capable of selectively establishing a direct operative connection between said originating telephone and said terminating telephone once said telephony subscriber chooses to receive said call such that said direct operative connection between said originating telephone and said terminating telephone is established within the same telephone call that was initially placed by said originating telephone;

a voice mail device operably connected with said SMS device and said telecommunications switch, said voice mail device capable of operating a voice mail service and interacting with said originating telephone, said voice mail device allowing said originator to use said originating telephone to select an option within said voice mail system; and

a call forwarding device operably connected with said telecommunications switch, said voice mail device, and said SMS device and capable of routing said telephone call therebetween;

wherein said call forwarding device routes said telephone call from said telecommunications switch to said voice mail device after said telephony subscriber has chosen not to receive said telephone call;

wherein the option which said voice mail device allows said originator to choose is selected from the group consisting of leaving a voice message for said subscriber, sending an SMS message to said terminating telephone, terminating said telephone call, and reviewing said group of options; and

wherein said call forwarding device routes said telephone call from said voice mail device to said SMS device upon selection of the option to send an SMS message to said terminating telephone.

2. A telephony system according to claim 1 wherein said voice mall device is capable of recording a voice message for subsequent replay by said subscriber.

3. A telephony system according to claim 1 wherein said SMS device forms an SMS message based upon input by said originator, wherein said input is selected from the group consisting of electronic data and oral communication.

4. A telephony system according to claim 3 wherein said SMS device transmits an SMS message to said terminating telephone, and wherein said terminating telephone is capable of establishing a direct operative connection with said originating telephone without responding to said SMS message by accepting said telephone call such that said telephone call is processed by said telecommunications switch and said connection implementing module establishes a direct operative connection between said originating telephone and said terminating telephone.

5. A telephony system according to claim 3 wherein said SMS device is capable of sending a response to said originating telephone, said response selected from the group consisting of acknowledging receipt of said SMS message and indicating that said subscriber will establish contact with said originator at a later time, acknowledging receipt of said SMS message and indicating that said originator should leave a voice message, and acknowledging receipt of said SMS message and indicating that said subscriber will establish contact with said originator momentarily.

6. A telephony system according to claim 5 wherein said call forwarding device routes said telephone call from said SMS device to said voice mail device when said response is a message acknowledging receipt of said SMS message and directing that a voice message should be left.

7. A telephony system according to claim 5 wherein, upon said SMS device sending a response to said originating telephone acknowledging receipt of said SMS message and indicating that said subscriber will establish contact with said originator momentarily, said telephone call is processed by said telecommunications switch such that, when said terminating telephone becomes available, said connection implementing module establishes a direct operative connection between said originating telephone and said terminating telephone.

8. A telephony system according to claim 7 wherein said call forwarding device routes said telephone call from said telecommunications switch to said voice mail service if said terminating telephone is still in use for a predetermined time after responding to said originator.

9. A telephony system according to claim 5 wherein said telephony system includes a plurality of preprogrammed responses activated through a user interface on said terminating telephone, said preprogrammed responses preprogrammed in a device selected from the group consisting of said terminating telephone, said telecommunications switch, and said Short Message Service.

10. A telephony system according to claim 5 wherein said call forwarding device routes said telephone call from said Short Message Service to said voice mail service when said terminating telephone has not responded to said SMS message within a predetermined time.

11. A method for enabling an originator of a telephone call on an originating telephone to send a customized message to a telephony subscriber on a terminating telephone and selectively establish a direct operative connection therewith within the same telephone call, said method comprising the steps of:

receiving a telephone call from an originating telephone intended for a telephony subscriber on a terminating telephone;

determining if said terminating telephone is in an unavailable state, said unavailable state selected from the group consisting of a state wherein said terminating telephone is already in use and a state wherein said telephone call is not accepted within a predetermined time;

providing a Short Message Service for enabling said originator to form a customized SMS message within said Short Message Service;

sending said SMS message to said terminating telephone for indication to said subscriber;

receiving a response from said terminating telephone, including, when said terminating telephone is unavailable since said terminating telephone is already in use, receiving a response by way of said Short Message Service, such response chosen by said subscriber from a plurality of preprogrammed responses and activated through a user interface on said terminating telephone, said preprogrammed responses preprogrammed in a device selected from the group consisting of said terminating telephone, said telecommunications switch, and said Short Message Service, said response selected from the group consisting of acknowledging receipt of said SMS message and indicating that said subscriber will establish contact with said originator at a later time, acknowledging receipt of said SMS message and indicating that said originator should leave a voice message, and acknowledging receipt of said SMS message and indicating that said subscriber will establish contact with said originator momentarily; and

selectively establishing a direct operative connection between said originating telephone and said terminating telephone based on said response once said terminating telephone is in an available state.

12. A method according to claim 11 wherein the step of receiving a response from said terminating telephone includes routing said telephone call from said Short Message Service to a voice mail service when a response to said SMS message has not been received from said terminating telephone within a predetermined time.

13. A method according to claim 11 wherein the step of receiving a response from said terminating telephone includes, when said terminating telephone is unavailable since said telephone call has not been accepted within a predetermined time, establishing a direct operative connection with said originating telephone without responding to said SMS message by accepting said telephone call such that said telephone call is processed by said telecommunications switch and a direct operative connection is established between said originating telephone and said terminating telephone.

14. A method according to claim 11 wherein the step of receiving a response from said terminating telephone includes routing said telephone call to a voice mail device when said response is a message acknowledging receipt of said SMS message and directing that a voice message should be left.

15. A method according to claim 11 wherein the step of receiving a response from said terminating telephone includes routing said telephone call to a voice mail device if said terminating telephone is still in use for a predetermined time after responding to said originator.