Method and apparatus for use of an application state storage system in interacting with on-line services
DCFirst Claim
1. A change and update system for existing orders in a network-based knowledgebase (KB) sales and service facility, comprising:
- a user interface (UI) system executing on a client-side communication device for accessing the facility over the network;
software at the facility for negotiating with the user interface; and
a state component at the facility storing state data for the existing order at the facility, the state data including a summary of the order and information regarding allowable alterations and effects of alterations;
characterized in that a user communicates through the user interface with the software at the facility, which negotiates changes to the existing order using data from the state component, and the software, as a result of the negotiation, updates the existing order at the facility with the negotiated changes, and further characterized in that the client-side user interface (UI) system contains only the appropriate control codes and display capabilities required for interaction with the facility for changing and updating the existing order at the facility.
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Accused Products
Abstract
A change and update system for network-based knowledgebase (KB) sales and service facilities has a user interface (UI) system for accessing the facility over the network, software at the facility for negotiating with the user interface, and a state component at the facility storing state data for a configured order or service at the facility, the state data including a summary of the order or service and information regarding allowable alterations and effects of alterations. A user communicates through the user interface with the software at the facility, which negotiates changes to an existing order or service configuration using data from the state component, and the software, as a result of the negotiation, updates the configured order or service configuration with the negotiated changes.
66 Citations
21 Claims
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1. A change and update system for existing orders in a network-based knowledgebase (KB) sales and service facility, comprising:
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a user interface (UI) system executing on a client-side communication device for accessing the facility over the network;
software at the facility for negotiating with the user interface; and
a state component at the facility storing state data for the existing order at the facility, the state data including a summary of the order and information regarding allowable alterations and effects of alterations;
characterized in that a user communicates through the user interface with the software at the facility, which negotiates changes to the existing order using data from the state component, and the software, as a result of the negotiation, updates the existing order at the facility with the negotiated changes, and further characterized in that the client-side user interface (UI) system contains only the appropriate control codes and display capabilities required for interaction with the facility for changing and updating the existing order at the facility. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A software suite for network-based knowledgebase (KB) sales and service facilities, comprising:
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a first component storing at least a summary of an original configuration for a product or service; and
a second component for interfacing with a user interface (UI) executing on a client device;
characterized in that the second component negotiates with the first component using input from the client device to effect a change in the configuration, and further characterized in that the user interface (UI) contains only the appropriate control codes and display capabilities required for interaction with the second component for changing and updating a configured order at the facility. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16)
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17. A method for effecting changes and updates for product and service configurations at a network-based knowledgebase (KB) sales and service facility, comprising the steps of:
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(a) storing at least a summary of a configuration separate from the configuration, in a state storage component;
(b) communicating with a user interface (UI) applet executing on a client device for update data to effect a change in a configuration at the sales and service facility; and
(c) negotiating the change with the state storage facility. - View Dependent Claims (18, 19, 20, 21)
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Specification