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Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface

  • US 6,539,419 B2
  • Filed: 10/24/2001
  • Issued: 03/25/2003
  • Est. Priority Date: 09/11/1998
  • Status: Expired due to Term
First Claim
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1. In a multimedia communication center (MMCC), a client self-help system, comprising:

  • a self-help wizard presentable in an interactive interface to the client by the MMCC; and

    an updating function whereby the self-help wizard is automatically updated each time the client completes a new transaction.

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