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Customer support system using internet

  • US 6,542,897 B2
  • Filed: 05/15/1998
  • Issued: 04/01/2003
  • Est. Priority Date: 05/15/1997
  • Status: Expired due to Term
First Claim
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1. A customer support system for providing customer support service with respect to a consumer product using an Internet, said customer support system comprising:

  • a customer support server including customer support means for providing the customer support service with respect to a consumer product, and a database for storing product-related information to be used by said customer support means; and

    a user computer including Internet communications means accessible to said customer support server through the Internet for providing access to the product-related information of the consumer product;

    said customer support means of said customer support server comprising a gate page, as a homepage of said customer support system, for providing a menu with respect to the customer support service, and a service page section for providing at least the customer support service, including usage guidance on the consumer product, according to a predetermined menu selected on said gate page;

    wherein said service page section comprises a download page for downloading, to said user computer, software related to the consumer product; and

    wherein said download page comprises a model menu screen unit providing a model menu screen enabling a user to select a product model, a detailed item menu output unit displaying a detailed item menu including various utilities, various drivers and bundled software which are required for the product model selected on said model menu screen, and a download service unit for downloading, to the user computer, a program corresponding to a detailed item selected from said detailed item menu.

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