Method and apparatus for managing telecommunications

• US 6,545,589 B1
• Filed: 06/06/1995
• Issued: 04/08/2003
• Est. Priority Date: 09/14/1984
• Status: Expired due to Term

• Current Assignee: Aspect Communications Corporation (Alvaria Incorporated)
• Original Assignee: Aspect Communications Corporation (Alvaria Incorporated)
• Inventors: Fuller, Robert M., Epler, Frederick A., Manowski, Maxwell E.
• Primary Examiner(s): CUMMING, WILLIAM D
• Application Number:
  US08/466,110
• Time in Patent Office: 2,863 Days
• Field of Search: 379/56, 379/57, 379/67, 379/88, 379/89, 379/100, 379/142, 379/188, 379/199, 379/200, 379/201, 379/207, 379/210-212, 379/233, 379/245-247, 379/265, 379/266, 379/88.23, 455/411, 455/412, 340/7.22
• US Class Current: 340/7.22
• CPC Class Codes: H04M 1/006 Call diverting means
• CPC Class Codes: H04M 1/27 Devices whereby a plurality of signals may be stored simultaneously
• CPC Class Codes: H04M 1/652 Means for playing back the recorded messages by remote control over a telephone line H04M1/658 takes precedence
• CPC Class Codes: H04M 1/658 Means for redirecting recorded messages to other extensions or equipment
• CPC Class Codes: H04M 1/665 by checking the validity of a code
• CPC Class Codes: H04M 11/00 Telephonic communication systems specially adapted for combination with other electrical systems
• CPC Class Codes: H04M 11/022 Paging systems personal calling arrangements or devices G08B3/1008; selective calling networks H04W84/022
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/005 Interface circuits for subscriber lines current supply H04M19/00 and subgroups; supervisory, monitoring or testing arrangements H04M3/22 and subgroups; in key telephone systems H04M9/006
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/487 : Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/53 : Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/533 : Voice mail systems
• CPC Class Codes: H04M 3/54 : Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/56 : Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 2213/1305 : Software aspects
• CPC Class Codes: H04Q 2213/13091 : CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13097 : Numbering, addressing
• CPC Class Codes: H04Q 2213/13098 : Mobile subscriber
• CPC Class Codes: H04Q 2213/13102 : Common translator
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13106 : Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13141 : Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/13173 : Busy signals
• CPC Class Codes: H04Q 2213/13174 : Data transmission, file transfer
• CPC Class Codes: H04Q 2213/1318 : Ringing
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/13213 : Counting, timing circuits
• CPC Class Codes: H04Q 2213/13216 : Code signals, frame structure
• CPC Class Codes: H04Q 2213/1322 : PBX
• CPC Class Codes: H04Q 2213/13222 : PBX circuits in public exchange, centrex
• CPC Class Codes: H04Q 2213/13224 : Off-net subscriber, dial in to/out from network, teleworking
• CPC Class Codes: H04Q 2213/1324 : Conference call
• CPC Class Codes: H04Q 2213/1325 : Priority service
• CPC Class Codes: H04Q 2213/13256 : Call screening
• CPC Class Codes: H04Q 2213/1326 : Consultation call, broker's call, call hold, toggling
• CPC Class Codes: H04Q 2213/13271 : Forced release
• CPC Class Codes: H04Q 2213/13282 : Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 2213/13286 : Direct in-dialling in PBX, DDI
• CPC Class Codes: H04Q 2213/13299 : Bus
• CPC Class Codes: H04Q 2213/13305 : Transistors, semiconductors in general
• CPC Class Codes: H04Q 2213/1332 : Logic circuits
• CPC Class Codes: H04Q 2213/13322 : Integrated circuits
• CPC Class Codes: H04Q 2213/13374 : Paging
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 2213/13385 : Off-net subscriber
• CPC Class Codes: H04Q 2213/13405 : Dual frequency signaling, DTMF
• CPC Class Codes: H04Q 2213/13513 : UPT - personal as opposed to terminal mobility, inc. number portability
• CPC Class Codes: H04Q 2213/13515 : authentication, authorisation - fraud prevention
• CPC Class Codes: H04Q 2213/13532 : mobile networks
• CPC Class Codes: H04Q 2213/13533 : multivendor and hybrid, e.g. public/private, networks, inc. international
• CPC Class Codes: H04Q 2213/13547 : subscriber, e.g. profile, database, database access
• CPC Class Codes: H04Q 3/005 : Personal communication services, e.g. provisions for portability of subscriber numbers
• CPC Class Codes: H04Q 3/54 : in which the logic circuitry controlling the exchange is centralised
• CPC Class Codes: H04Q 3/542 : Logic circuits or arrangements therefor
• CPC Class Codes: H04Q 3/54525 : Features introduction
• CPC Class Codes: H04Q 3/54566 : Intelligent peripherals, adjunct processors
• CPC Class Codes: H04Q 3/54591 : Supervision, e.g. fault localisation, traffic measurements, avoiding errors, failure recovery, monitoring, statistical analysis
• CPC Class Codes: H04Q 3/625 : Arrangements in the private branch exchange
• CPC Class Codes: H04Q 3/627 : Details
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 68/00 : User notification, e.g. alerting and paging, for incoming communication, change of service or the like
• CPC Class Codes: H04W 68/12 : Inter-network notification
• CPC Class Codes: H04W 8/18 : Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 88/185 : Selective call encoders for paging networks, e.g. paging centre devices
• CPC Class Codes: H04W 92/02 : Inter-networking arrangements

Abstract

Method and apparatus for managing a telecommunications call in a telecommunications network from a caller to an end user. The method includes the steps of: (a) receiving the call from the caller, the call including caller identification information; (b) screening the call based on the caller identification through automated access to a data base; then (c) transmitting a first radio signal to a computer having a display screen which computer is locationally independent of the telecommunications network; (d) receiving the first radio signal; (e) presenting a first message including data relating to the call; (f) receiving user selection data representing a selection by the end user to identify the a function to be performed in response to the call; (g) transmitting a second radio signal representing a second message identifying the function to be performed; (h) processing the second message in response to said second radio signal; and (i) performing the identified function in the telecommunications network.

Claims

1. A method for managing a telecommunications call in a telecommunications network from a caller to an end user, the method comprising the steps of:

receiving the call from the caller, the call including caller identification information;

screening the call based on the caller identification through automated access to a data base;

then

transmitting a first radio signal to a device having a display screen which device is locationally independent of the telecommunications network;

receiving the first radio signal;

presenting a first message including data relating to the call;

receiving user selection data representing a selection by the end user to identify a call routing function to be performed in response to the call;

transmitting a second radio signal conveying a second message identifying the function to be performed;

processing the second message in response to said second radio signal; and

performing the identified function in the telecommunications network.

2. A method as claimed in claim 1 in which the telecommunications call is a telephone call.

3. The method as claimed in claim 1 further comprising the step of providing an input device for inputting data to the device.

4. The method as claimed in claim 3 wherein the input device is a keyboard.

5. The method as claimed in claim 1 wherein the second message includes a telephone number for routing the call to a telephone identified by the telephone number.

6. The method as claimed in claim 5 wherein the telephone number is a current wireline telephone number of the end user.

7. The method as claimed in claim 6 wherein the method further includes the step of storing the current wireline telephone number in a user profile for later use.

8. The method as claimed in claim 1 wherein the second message includes rejection instructions for rejecting the call.

9. The method as claimed in claim 1 wherein the second message includes routing instructions to route the call to a message taking service.

10. The method as claimed in claim 1 wherein the second message includes routing instructions for routing the call to an individual, other than the end user.

11. The method as claimed in claim 1 further comprising the step of alerting the end user of the reception of the first radio signal.

37. The method as claimed in claim 5 wherein the telephone number is a current wireline telephone number of the end user.

38. The method as claimed in claim 6 wherein the method further includes the step of storing the current wireline telephone number in a user profile for later user.

12. A method for managing a telecommunications call in a telecommunications network from a caller to an end user, the method comprising the steps of:

receiving the call from the caller, the call including caller identification information;

screening the call based on the caller identification through automated access to a data base;

then

transmitting a first radio signal to a device having a display screen and an input apparatus is for inputting text data into the device which computer is locationally independent of the telecommunications network;

receiving the first radio signal;

presenting a first message including data relating to the call;

receiving user selection data representing a selection by the end user to identify a function to be performed in response to the call;

transmitting a second radio signal conveying a second message identifying the function to be performed;

processing the second message in response to said second radio signal; and

performing the identified function in the telecommunications network.

13. The method as claimed in claim 12 further comprising the steps of converting the text data to a machine readable format.

14. A system for managing a telecommunications call in a telecommunications network from a caller to an end user, the system comprising:

means for receiving the call from the caller, the call including caller identification information;

means for identifying the caller from the caller identification information and means for screening the call based on the caller identification information to obtain a first message;

a first transceiver for transmitting to said end user a first radio signal;

a second transceiver at said end user for receiving the first radio signal;

a device, locationally independent of the telecommunications network, with a display device connected to the second transceiver and having a display screen and an input device for inputting data to the device;

means for displaying on the display screen data prompting said user to select a call routing function which may be performed in response to the call;

means for receiving user selection data from the input device representing the function to be performed with respect to the call;

the second transceiver transmitting to the first transceiver a second radio signal representing a second message identifying the function to be performed; and

means for processing the second message in order to perform, in the telecommunications network, the function identified by the second message.

15. A system as claimed in claim 14 in which the telecommunications call is a telephone call.

16. The system as claimed in claim 14 wherein the input device is a keyboard.

17. The system as claimed in claim 14 wherein the second message includes a telephone number and routing instructions for routing the call to a telephone identified by the telephone number.

18. The system as claimed in claim 14 wherein the second message includes rejection instructions for rejecting the call.

19. The system as claimed in claim 14 wherein the second message includes routing instructions for routing the call to a message taking service.

20. The system as claimed in claim 14 wherein the second message includes routing instructions for routing the call to an individual, other than the end user.

21. The system as claimed in claim 14 wherein the means for identifying includes a data base of information records.

22. The system as claimed in claim 14 further comprising means for alerting the end user that the first radio signal has been received by the second transceiver.

23. A system for managing a telecommunications call in a telecommunications network from a caller to an end user, the system comprising:

means for receiving the call from the caller, the call including caller identification information;

means for identifying the caller, from the caller identification information and means for screening the call based on the caller identification information to obtain a first message;

a first transceiver for transmitting to said end user a first radio signal;

a second transceiver at said end user for receiving he first radio signal;

a device locationally independent of the telecommunications network, with a display device connected to the second transceiver and having a display screen and an input device for inputting data in human readable form into the device;

means for displaying on the display screen data prompting said user to select a function which may be performed in response to the call;

means for receiving user selection data from the input device representing the function to be performed with respect to the call;

the second transceiver transmitting to the first transceiver a second radio signal representing a second message identifying the function to be performed; and

means for processing the second message in order to perform, in the telecommunications network, the function identified by the second message.

24. The system as claimed in claim 23 further comprising means for converting the data to a machine readable forma.

43. The method of claim 23 wherein the number is a wireline number.

67. The method as claimed in claim 23 wherein the second message includes a telephone number for routing the call to a telephone identified by the telephone number and the telephone number is the current number of the end user and the method further includes the step of storing the current wireline telephone number in a user profile for later use.

25. A system for managing a telecommunications call from a caller to an end user, the system comprising:

telecommunications apparatus for receiving the call from the caller, the call including caller identification information;

a call processor for identifying the caller from the caller identification information and screening the call, based on the caller identification information to obtain a first message;

a first transceiver for transmitting to said end user a first radio signal based on the first message;

a second transceiver at said end user for receiving the first radio signal;

a device connected to the second transceiver and having an input device for inputting data to the device including end user selection data, the end user selection data representing a selection of a call routing function to be performed with respect to the call, and a display device for presenting the first message;

the second transceiver transmitting to the first transceiver a second radio signal representing a second message identifying the function to be performed; and

the call processor processing the second message to perform the selected function identified.

26. The system as claimed in claim 25 in which the telecommunications call is a telephone call.

27. A system for managing a telecommunications call from a caller to an end user, the system comprising:

means for receiving the call from the caller, the call including caller identification information;

means for identifying the caller in response to the caller identification information;

a first transceiver for transmitting to said end user a first radio signal based on a first message;

a second transceiver at said end user for receiving the first radio signal;

a device with a display device connected to the second transceiver and an input device for inputting data to the device;

means for presenting the first message including data relating to said call on the display screen;

means for receiving user selection data from the input device, the user selection data representing a selection of the function to be performed with respect to the call,

the second transceiver transmitting to the first transceiver a second radio signal representing a second message identifying the function to be performed,

wherein the second message includes a telephone number and routing instructions for routing the call to a telephone identified by the telephone number;

means for processing the second message to perform the selected function.

28. The system as claimed in claim 27 wherein the telecommunication call is a telephone call.

29. The system as claimed in claim 27 wherein the second message include routing instructions for routing the call to an individual other than the end user.

30. A method for managing a telecommunications call in a telecommunications network from a caller to an end user, the method comprising the steps of:

receiving the call from the caller, the call including call identification information;

screening the call based on the call identification through automated access to a data base;

then,

transmitting a first radio signal to a computer having a display screen which device locationally independent of the telecommunications network;

receiving the first radio signal;

presenting a first message including data relating to the call;

receiving user selection data representing a selection by the end user to identify a call routing function to be performed in response to the call;

transmitting a second radio signal conveying a second message identifying the function to be performed;

processing the second message in response to said second radio signal; and

performing the identified function in the telecommunications network.

31. A method as claimed in claim 30 in which the telecommunications call is a telephone call.

32. The method as claimed in claim 30 further comprising the step of providing an input device for inputting data to the device.

33. The method as claimed in claim 32 wherein the input device is for inputting text data into the computer.

34. The method as claimed in claim 33 further comprising the steps of converting the text data to a machine readable format.

35. The method as claimed in claim 32 wherein the input device is a keyboard.

36. The method as claimed in claim 30 wherein the second message includes a telephone number for routing the call to a telephone identified by the telephone number.

39. The method as claimed in claim 30 wherein the second message includes rejection instructions or rejecting the call.

40. The method as claimed in claim 30 wherein the second message includes routing instructions to route the call to a message taking service.

41. The method as claimed in claim 30 wherein the second message includes routing instructions for routing the call to an individual, other than the end user.

42. The method as claimed in claim 30 further comprising the step of alerting the end user of the reception of the first radio signal.

44. A system to control processing of an incoming telephone call directed to a subscriber in a selectable one of a plurality of call processing modes, the call processing mode employed being selectable by said subscriber, the system including a portable communicator device for sending and receiving radio frequency messages, to be carried by said subscriber;

wherein;

the communicator device accepts a plurality of call processing control information inputs independent of system signals automatically responsive to said incoming telephone call;

the communicator prepares corresponding signals containing information reflecting the call processing control information inputs;

when particular call processing control information is accepted which so indicates, the communicator device sends the prepared signal reflecting the particular call processing control information, thereby directing the system to change the call processing mode employed for said subscriber without a need for said subscriber to establish a telephone call; and

the system changes the call processing mode for said subscriber in accordance with the particular call processing control information reflected by the signal from the communicator device.

45. The system of claims 44 wherein the communicator device sends and receives a plurality of different radio frequency messages.

46. The system of claim 45 wherein at least some of said call processing control information is input to the communicator by said subscriber.

47. The system of claim 44 wherein the communicator device receives a signal indicating that said incoming call has been directed to said subscriber and in response thereto provides an alert to said subscriber.

48. The system of claim 47 wherein the signal directing the system to change the call processing mode for a particular telephone call is sent after the communicator device has provided an alert to said subscriber that said particular telephone call is incoming and before the particular incoming telephone call directed to said subscriber has been disposed of.

49. The system of claim 47 wherein the signal directing the system to change the call processing mode for a particular telephone call is sent after the communicator device has provided an alert to said subscriber that said particular telephone call is incoming and before the particular incoming telephone call directed to said subscriber has been connected to a telephone network address at which caller voice communication will be accepted.

50. The system of claim 44 wherein the plurality of call processing modes includes a first mode of forwarding said incoming call and at least a second mode which, if selected, would process said incoming telephone call differently from said first mode irrespective of differences in a telephone network address to which said incoming call would be forwarded.

51. The system of claim 50 wherein said second mode processes the incoming call differently depending upon information accompanying the incoming call.

52. The system of claim 51 wherein said accompanying information is information about the calling party.

53. The system of claim 44 wherein the plurality of call processing modes includes forwarding said incoming call to a selectable one of a plurality of different forwarding numbers.

54. The system of claim 44 wherein the plurality of call processing modes includes a first mode of forwarding said incoming call and at least a second mode different from said first mode irrespective of differences in a telephone network address to which said incoming call is connected.

55. The system of claim 54 wherein said second mode processes the incoming call differently depending upon information accompanying the incoming call.

56. The system of claim 55 wherein said accompanying information is information about said calling party.

57. A method of controlling processing of an incoming telephone call directed to a subscriber in a selected one of a plurality of call processing modes selectable for said subscriber, the method comprising:

programmatically controlling a telephone control system;

sending and receiving radio frequency messages via a portable communicator device carried by said subscriber;

inputting any particular one of a plurality of different call processing control instructions to the communicator device;

sending a signal corresponding to the particular instruction from the communicator device directing the telephone control system, without a need for said subscriber to establish a telephone call, to change the call processing mode employed for said subscriber in accordance with said particular instruction; and

changing the call processing mode for said subscriber in accordance with the signal from the communicator device.

58. The method of claim 57 wherein the information indicates a selected mode of call processing to be used for processing the call to said subscriber.

59. The method of claim 57 including further steps of:

recognizing that said incoming call has been directed to said subscriber, and responding thereto by sending a signal to the communicator device causing it to provide an alert to said subscriber.

60. The method of claim 59 including the further step of sending, after the communicator device has provided an alert to said subscriber and before the incoming call directed to said subscriber has been connected to a device which will accept a voice message from the caller, the a signal directing the telephone control system to change the call processing mode for said call.

61. The method of claim 60 wherein the plurality of call processing modes includes forwarding said incoming call to a selected one of a plurality of different forwarding numbers.

62. The method of claim 61 wherein the plurality of call processing modes includes a first mode of forwarding said incoming call and at least a second mode different from said first mode irrespective of differences in a telephone network address to which said incoming call may be forwarded.

63. The method of claim 62 wherein said second mode includes processing said incoming call differently depending upon information accompanying the incoming call.

64. The method of claim 57 including the further step of detecting, by the communicator, information transmitted from a proximate transmitter.

65. The method of claim 64 wherein the information from a proximate transmitter indicates a location of the subscriber.

66. A method for managing a telecommunications call from a caller to an end user, the method comprising the steps of:

receiving the call from the caller;

transmitting a first radio signal to a computer having a display screen;

receiving the first radio signal;

presenting a first message on the display screen;

selecting a call routing function to be performed in response to the call;

transmitting a second radio signal conveying a second message identifying the selected function to be performed; and

processing the second message in response to said second radio signal to perform the selected function before the call from the caller is completed to a destination defined by the selection.