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Automatic call distribution system with signal generator and method

  • US 6,546,097 B1
  • Filed: 05/13/1999
  • Issued: 04/08/2003
  • Est. Priority Date: 05/13/1999
  • Status: Expired due to Term
First Claim
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1. In an automatic call distribution system comprising an answer detector, a method of increasing a probability that a called party will stay on a line in response to a call placed by the automatic call distribution system, the method comprising the steps of:

  • (a) waiting for a call connection;

    (b) coupling the answer detector to the call connection;

    (c) provoking the called party to make an oral response by coupling a generated introductory signal of simulated room background noise that is commonly heard by a party to a conversation through another party'"'"'s telephone to the call connection; and

    (d) monitoring for the presence of the called party while concomitantly sending the generated introductory signal from the automatic call distributor towards the called party.

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